服務：我們是客人，是來享受服務的，不是來被服務人員教育的。申請延住一晚，工作人員確認好幫我們升級到現有的房間、不需要換房，但需要補辦手續，我們已經説明有嬰兒在休息，不要打擾，結果！在一個小時內，三個不同的人來敲了5次門，三個不同的人打了將近10次電話，電話的聲音還特別特別突然和大聲，把熟睡的嬰兒嚇到了並吵醒了，完全不顧我們長途旅行的勞累和需要連續睡眠的嬰兒的身心健康，把我們弄的情緒激動了，一名華裔/華人女員工還反過來教育我們，並且用“我們有權拒絕服務客人”來當幌子。真沒想到在“把小童放在第一位的加拿大”出現這樣的人、做這樣的事，太讓人震驚和失望。
We are guests here to enjoy the service, not to be lectured by the staff.
We requested to extend our stay for one more night. The staff confirmed that they had upgraded us to our current room so we wouldn’t need to change rooms, but we would need to complete some additional paperwork. We clearly informed them that we had a baby sleeping in the room and asked not to be disturbed.
However, within just one hour, three different staff members knocked on our door five times, and three different people called the room nearly ten times. The phone rang very suddenly and loudly each time, which frightened and woke up our sleeping baby. This completely disregarded the fact that we were exhausted from a long journey and that our baby needs continuous sleep for her health and well-being.
This situation left us very upset, and one Chinese staff member even lectured us, using “we have the right to refuse service to guests” as an excuse. We truly did not expect to encounter such behavior in Canada, a country known for “putting children first.” It was shocking and deeply disappointing.
