Residence Inn Jackson Ridgeland

Everything was good. I'm not sure how I keep ending up in handicap accessible room. I know I'm not choosing that when I book. Other than one of the lights not working, the dishwasher not working, and the TV getting ready to go out it was a good stay. These aren't things that would keep me from coming back but they are small fixes that affect my rating of this hotel.

I checked in the day before Thanksgiving. The lobby was nicely decorated for Christmas. I was given room 101 a one bedroom suite. Walked up to the door and a blue garbage can is outside the door. Walked in, the room is outdated ( not a big deal). The issue :the fireplace didnt work( paid extra for a room with a fireplace) the bathroom door didnt close at all ( while taking a shower the door is open, the tv in the bedroom didnt come on. Irritated, went back into the living area to call the front desk and the phone didnt work either. Walked up there to the lobby and maintenence followed me back to the room. He concluded that the gas was cut off from the fireplace ( so no fireplace) and he worked on the tv and eventually went and got another remote and that one issue was fixed. The next day at check out I recieved a call on my cell reminding me checkout was at 12. Because she couldnt call the room . I overheard the night before that the hotel was starting renovations. Understood, but I feel like I was basically put in one of the worst rooms they had. The hotel had plenty of rooms available.

Staff members were friendly, no issues there. Apparently we were booked on a floor with active construction, room doors down the hall were left open giving me safety concerns. One of our rooms booked :315: had paint on floors and badly faded furniture, her pull out couch smelled like urine inside so we didn’t use them at all,316. Had stains in the refrigerator, badly faded furniture and hot water was like warm. Dishes were also dirty in the cabinets. We were tired had been traveling and just decided to deal with it for the two days instead of complaining.

Staff was very courteous. The room was fine except the bed was to big for the bedroom space and the door wouldn't close. The was clean, the floor was very quiet.

The elevator stop working. The showers didn’t have any necessities. The kitchen utensils were dirty.