河瀑布鄉村酒店

Booked to stay four months in advance. Six weeks prior to going on trip we added a rollaway bed to the room. Day of trip we called them six hours ahead of time to let them know we were on our way, but would be a late check-in. When we arrived, the person checking us in was closing out our account because no one had notified them that we were going to be a late check-in. Also, there was no rollaway bed and what they called a hammock was a chair swing from the ceiling that obviously no one could sleep in.

The property itself and the rooms were very clean. The room conditions were much improved from past experiences from over a year ago. Kudos to the improvement efforts! Staff were very friendly. The location is very close (could walk) to several restaurant options as well as Anytime Fitness. The only complaints are: •It would be helpful if staff would let customers know there are no elevators to the 2nd floor (we spent 10 minutes looking for them). •The beds have very basic/cheap mattresses that are very hard and uncomfortable.

The hotel and the room was clean from what I observed. The staff was friendly. The breakfast had good choices. The hot tub felt good on a chilly evening. I arrived in the evening and left in the morning. The only reason I gave a four star was because the mattress felt like it was definitely ready to be replaced.

Go somewhere else. Customer service the worst. Rude demeaning staff. Kids running all day and night in the halls. Didn’t get the conference room my friend had reserved. Beds were so uncomfortable. You can hear right through the walls. Way too much chlorine in the pool and hot tub. No towels for the pool. There’s like a film of grime in the hot tub like it’s not being properly cleaned. We had many rooms for my friends birthday and it was a horrible time for everyone.

This was not a good stay. The staff was not very knowledgeable about anything around the area and the room was dirty. The coffee maker was filthy and had not been cleaned out but the worst part was that our bedsheets were used! They had food in them and black hairs which is disgusting! I have been sick so when I was exhausted and ready to sleep my husband had to go and ask for new bedsheets and we had to change them OURSELVES! Used bed sheets is a major health hazard especially if bodily fluids are on them and could have a disease or illness. Their cleaning products in the hall were disgusting and it was a dirty swiffer that looked like it had been going room to room and never changed out. We had no Do Not Disturb sign in our room and the shower lost hot water when we were showering. When we complained about this all they offered a $20 discount for our troubles. For real?! A $400 bill and they only offer $20. Unacceptable.

We had a group of 8 rooms and unanimously agree the beds are old and terrible. Not worth it. The rest of the stay was acceptable. Most important feature of a room though needs to be addressed!

The staff started to vacuum the hallway at 7:30 in the morning. When asked if he had to do it at that time he said well I was told to do it. Also, kids were running down the hallway at 7 am. The breakfast room was a mess and no one was cleaning it up or adding more food to the choices that were gone. When we checked o it and said something about the vacuum the staff member just said oh yes that is very inconvenient. She didn’t even care just said goodbye.

Don’t stay here Terrible. No exhaust fan in bathroom so room filled with humidity and the air conditioner could not take it all out. We like to reuse our towels but could not because they never dried. The sheets were so old they were piled will never stay there again. When we first got to our room we didn’t like it as it faced the parking lot. We went back to the front desk and asked for a different room but the girl was not trained very well and didn’t know know to. I’ve us so we were stuck with the room

We checked in early which went well. Unfortunately the room was not cleaned very well! There was a smashd beer can by bed and a penny on floor in bathroom. The room was not vacuumed or cleaned very well ar all.