海港俱樂部聖盧西亞酒店-希爾頓格芮精選(The Harbor Club St. Lucia, Curio Collecton by Hilton)

I was not picked up from the airport and was left stranded at the airport

Amazing stay

Tres bel hôtel avec superbe piscine,petit déjeuner excellent bien que cher. Idéal pour les personnes arrivant et repartant de Sainte-Lucie par la marina de rodnay bay. Les chambres sont chouettes, très bonne literie, préférer les chambres avec balcon. Le personnel est super sympa. Les moins ...taxe de séjours et d'hôtel (apparemment) très cher (près de 70 dollars US pour deux,pour deux jours), pas d'eau chaude dans la salle de bain. Nous avions une chambre vue marina sans balcon, pas de possibilités d'ouvrir les fenêtres.

Checking in was very welcoming, but we were not informed of any food options but given written details on the facilities of the hotel and we had an introduction to the room, which was very pleasant, once in the room i noticed things looked a tired i.e the chair on the balcony had a large rip on the seat, the balcony tiles were cracked, the tiles in the shower a few were chipped not great for the money we paid, the pool area and pool were great for the little one and food and drinks service was very good, we had breakfast and dinner inroom service, which was very good. On checking in we paid for our 3 days stay, on checkout we were only to pay for extras ordered , which we paid for and they also charged us again for the 3 days stay, it took 3 phone calls and several emails with bank statements and the refund was issued after 5 days! Not good customer service, no offer of compensation for the inconvenience!

We start with the wrong foot as they couldn’t find my reservation and they charged 2300 USD 3 times to my credit card…BUT after that happened…the hotel is really the place to be while in St Lucia for business! Great rooms, spectacular view of the marina and everything you need to rest after a busy day at work!

Staff is slow to respond My room wasn’t clean well when I checked in No Food or drinks after 930pm No food around (as a guest I was expecting to go out and find food without help) So much more

The view was very nice and scenic, we saw the sunset and a couple of sunrise. The employees accommodate which made us felt at home. The meals were very tasteful.

The staff were very cordial and helpful. A great place surrounded by lots of activities and shopping options.