羅吉斯The Railyard Bike Park附近酒店

We booked for a baseball tournament the weekend of May 19th and then our team decided not to go. I called to cancel (ahead of the last day to cancel without penalties) instead of logging into our account to cancel and thought everything was taken care of. We had used points to book and never received the credit back. Granted, I didn't follow up and didn't get a cancellation number. Contacted Hilton and initially they were helpful and escalated my issue. When I didn't hear back, I contacted again. Within a couple of days they responded that they had contacted the hotel and the hotel stated we had checked in. Which we didn't, no one from our team made the trip and they should have been able to see that there were multiple cancellations. But since I failed to notate the cancellation number after the phone call to the hotel to cancel...we lost our points. As Diamond members, our history of stays should speak something to our loyalty to Hilton. We've never had this issue before, completely frustrated and disappointed with the experience.

酒店很新空間特別大，住起來很舒服

Was forced from our home at 1:45 am May 27 2024 by a tornado that destroyed our home. Aloft was the only hotel with electricity because they had a generator. Told them what happened and they gave us a room for a special rate of $96+ taxes per night but the rate goes up in a couple of days but again, they'll try to help us out. The rate went to $160+taxes the next day. Thenon the 8th night the rate went to $180+taxes and were told we had to move out because the hotel was booked for an even higher rate than we were paying! The girl at the front desk never even attempted to help us find another room or show any sympathy for my wife or me, both traumatized senior citizens me disabled. We stayed 8 nights and they only cleaned our room 3 times. We had to track down the only 2 maid in the hotel for clean towels and TP! No one from Marriott corp. OR Aloft cared we are victims of a declared national disaster who just lost everything they owned! They didn't care they just seen a money making situation. The hotel is 10 years past needing renovation. Carpets are disgusting, broken shower. Tv didn't work had to.change rooms after 4 trips to the front desk because no one ever answered the phone. Paint in main reception area and elevators is pealing and hanging is strips. $15 for 4oz pack of cookies $4 for child size bag of chips etc. I give Marriott corp. And Aloft hotels an F- for their lack of care about the community they're profiting on and their greed and lack or leadership.

不錯美麗的地方

非常好的酒店。乾淨。早餐不錯。位置很好。那爲什麼三星?我打電話給前台,想知道我的房間爲什麼沒有客房清潔服務。我與“培訓中的虛擬助手”相連。一天漫長的交談後,進行機器人循環對話令人愉快。最後,我被問到“如果我安排了家務”。當我回應我認爲某一個給定的答案時,我被告知“除非要求否則大使館套房每五天提供服務”。有提到Covid發起了這一改變。作爲一名鑽石會員,我質疑這是希爾頓的政策。後來情況發生了變化,這就是“房產政策”。我知道服務業目前確實存在人員配置問題。有人告訴Covid,這是不給女傭服務的原因,這有點侮辱。如果酒店提前進行併入住時進行討論,我會接受他們的人員配置問題。此外,酒店網站還宣傳“讚美5英里穿梭貨車”。當我詢問時,有人告訴我因爲Covid而停駛。我建議網站改改,最後我確實弄到了咖啡和毛巾。