Fairfield Inn & Suites Rome NY

The staff was horrible. They were not helpful at all and had no answers for anything. The rooms were terrible. The curtains were torn and had holes in them. There was no privacy in the room at all. And the girl at the desk had nothing to say about it. And was not willing to even look into changing the room for us. We were traveling with my 80 plus year old parents, after one of them just getting out of the hospital and they put us on 2 separate floors. There was stains on the sheets and pillow cases. The carpets were filthy. The bed frame stuck out so far beyond the mattress that you tripped over them or bruised your shins on them. There was no access to laundry soap or any thing else for that matter to do laundry. I was told that I could go out to one of the local grocery stores to get what I needed. With the road construction all around them it was difficult enough to find the place let alone go looking for a grocery store. I would never recommend this place to anyone. I would drive another 50 miles to find something else.

I had an overall fantastic stay. There were some issues with cleanliness. Food left over in the fridge, black ring in the tub, but the staff at the desk made everything right. Very friendly and professional. Couldn't have asked for a better place to stay

Never stayed with an Ascend brand before. We were pleased with rooms and service. Location is convenient to food and shops. Nice quant town. Will stay again.

New Hotel Great Location very friendly staff, large rooms. Clean and very spacious rooms. Breakfast was one of the best offered by the Fairfield hotels. Coffee to die for, and always piping hot. Easy to access the freeways and get around the town, which is a pleasant experience.

I went to Rome to visit my sister and chose to stay at this newly renovated hotel. It looks beautiful and everything is brand new. I booked my reservation with Toni at the front desk. Being hard of hearing, she was super friendly and very patient with me. She was a pleasure to meet in person. Rita from the restaurant area, always had a smile on and kept the food area very clean and organized. The Continental breakfast was great! Everyone at the hotel was nice and friendly. The beds were super comfy, and the rooms were nicely decorated as well. I will definitely go back to this hotel on my next trip to Rome. Thank you for everything!

Tried to book a suite. Somehow something called Fairfield Inn and Suites has no suites. Ok. Booked a five night stay in what they call a suite- two queen beds and a couch sitting area. Was comfortable- hard to get the temperature of the room right. Housekeeping never came. Day one- we asked about it- and were told they don;t come every day of a multiple night stay. Side note: a stray cheerio and some garbage in the hallway. Asked for and were given clean towels. Day two: hallway still untouched. Asked for and was given more toilet paper. Day three: cheerio still in hallway. Asked for and was given a garbage bag to empty our own garbage bins. Day four: cheerio gone! Still no housekeeping. Day five: checked out never having seen housekeeping. The front desk staff were very very nice. But I have never stayed anywhere where housekeeping never came. Never knocked to see if we needed anything, nothing. Newer hotel so pretty clean as it is new- suspect that will change. Breakfast minimal but was what we wanted. New gym- very nice.

Internet was slow pillows were flat. Price was super high and not communicated. Background noise high. Will not be back.

The hotel staff was incredibly friendly, and helpful. Especially the person who checked us in, Addison. The room was nice, clean, beds were very comfy. Breakfast was not great. Waffle machine didn't cook waffles, gravy and biscuits were cold and the warmer wasn't even on, no water, no creamer, but the woman working was extremely nice and helpful. We'd stay again and just not eat breakfast.

Tony was amazing!! She was very friendly and welcoming and made our stay amazing!