It is a small property, as expected in the city. It was definitely cute. We had issues with the management from the moment we got there. They were supposed to help with arranging a rental car; that didn’t happen. We had 2 rooms between 4 people and 1 of the rooms was having AC issues. When brought this to managements attention, they said the entire building was because it all runs on the same in these city buildings. After speaking with our friends in the other room, their room was freezing; as was the entire rest of the hotel - this continued for both of our nights there - they said they’d call maintenance (and never did) and said they’d move our room (and never did). The morning before our departure from Rome, we asked management to arrange a car for us to take us to the airport (they have a sign on checkin desk stating they do this). She confirmed our 6:15am pick up, and come 6:30am the day of, the kind gentleman in management said that their was an issue and ended up getting us a taxi. The hotel is in a great location, but honestly that is about it.
翻譯