羅馬皇宮洲際酒店(InterContinental Rome Ambasciatori Palace, an IHG Hotel)

Good service friendly staff location good

Il servizio molto scadente avevamo un appuntamento lì in hotel con dei nostri amici americani i quali alloggiavano qui da voi, il concierge ci ha fatto perdere 10 minuti a farci domande personali e quant’altro quasi non volesse chiamarli in camera. Abbiamo dovuto chiamare direttamente al cellulare i nostri amici per avvisarli che eravamo sotto ad aspettarli, una maleducazione del tutto irriguardevole.

Colazione in Via Veneto… Buffet esteticamente perfetto, pulito e vario. Colazione intercontinentale. Team energico , cordiale e disponibile ad ogni tipo di richiesta. Ottima qualità prezzo! Location elegante, confortevole e raffinata. Una fantastica esperienza al centro di Roma, A Presto INTERCONTINENTAL AMBASCIATORI PALACE!!!

A well central located Hotel in one of the most glamour street of Rome. The hotel is brand new in a beautiful historical palace. Service is great, with professional and frendly staff and delicious food at Scarpetta restaurant. The only downside is the noise you have in the bedroom. I was expecting a proper soundproofing instead of being disturbed by the traffic since early morning.

我們是5月1日下午1點左右到達飯店的，直到下午3點才給我們房間。這令人震驚，因為白金大使會員有權提前入住。我們在酒吧等了幾個小時，坐在不舒服、又小又低、無扶手的椅子上。另一個驚喜是這家飯店沒有俱樂部樓層酒廊。我們沒有提前意識到這一點，否則我們會選擇另一家酒店。一個放鬆和改變場景的休息室對我們來說至關重要，這就是我們保留大使會員資格的原因。最後，我們得到了我們的房間——一間寬敞、舒適的房間，由於我們的會員資格而升級了一級。也許義大利特大號床的尺寸與美國特大號床的尺寸不同——這張床肯定比我們習慣的要小。電視也很小。舒適感似乎在極簡主義的祭壇上被犧牲了。我們房間裡有兩把硬椅子。一張桌子、一張梳妝台、幾把舒適的扶手椅和櫥櫃裡的架子會很受歡迎。我們在房間裡發現了兩小瓶水，我被告知我必須支付更多的水費。這永遠不應該發生。我們住過的每家洲際酒店，都有無限量的瓶裝水。而且這兩瓶水也不是每天更換的。顯然，客房服務和客房服務之間就這項任務屬於誰展開了一場地域戰。電話服務沒有工作——一天都沒有。我們必須多次撥打電話才能接通。很多時候，我們都被切斷了聯繫。而在其他時候，線路會隨機連接到任何部門。這些問題應該在飯店開業前就解決掉。我們在那裡的四天裡，夜床服務只發生了兩次。房間裡沒有客房服務菜單。幾天后，我們的女兒加入了我們，我們也為她預訂了一個房間。她要了一個硬枕頭，等了超過 45 分鐘。她打電話給接待處，被告知她需要等待更長時間，因為晚上只有一兩個人值班。在這種情況下你們為什麼還開門營業？客房服務人員是最差的。前一天的髒盤子沒有被清除，所以它們一直堆積在房間裡，直到我們每天都用完杯子、盤子和湯匙。第一天留在我們房間的髒蛋糕盤直到最後一天才清理。清潔女工會走進來，不敲門也不按門鈴，用義大利語大聲尖叫。她沒有經過你的允許就直接去打電話，當沒有人接她的電話時——她開始大喊大叫——但她沒有試圖去收拾盤子。我們沒有和她交往。她走了，然後又有人來收拾。這種事每天都在發生。人們——客房服務人員、客房服務人員和技術人員不斷闖入房間，但沒有按門鈴或敲門。有一天，一小時內，清潔女工不顧請勿打擾的牌子，闖入我們的房間三次。第三次我來到走廊上

Intercontinental amazes me each and every time, no matter the location - and this stay was no exception. Check-in was fast and efficient, and teh staff offered to help with teh luggage right from the limo. The room was large, super clean and with all the amenities you would expect from Intercontinental. This property is located in an older building in the center of Rome, therefore you have some intricate corridors with some stairs that have to be navigated sometimes even on the same floor. The taxi from the hotel to FCO airport charged a flat fee of 50 Euros and took about 45 min or so, with virtually no traffic. The hotel offers easy, walkable access to the various monuments and attractions. If you do not feel like walking an Uber is always close by. The room was quiet, the internet was super fast allowing for efficient business meetings. When it comes to food, you do not really have to leave the property. Amazing, breakfast, lunch and dinner are available right in the hotel's restaurant. It's worth noting that the property also has a rooftop bar which has some amazing cocktails. Strongly recommend it and will consider it when back in Rome.

We came from Taiwan and spent a wonderful week at InterContinental. I'd like to express my speicial thanks to the InterContinental costomer service department and the dinning team. 1. The costomer service recommended, booked and guided us to the local specialty restaurants with clearly explained, handwriting map. It was our first time in Rome and always asked stupid questions, but they were patient and sincere. 2. The dining team was warm and energetic. And their dishes were very delicious. They remembered our preferences (such as coffee) .When we've stayed for 3 days and we missed ********* stir-fried eggs with green onion. The excutive Chef, Riccardo Ioanna, even listened and made an Italian version of it! We also learned a new word "Frittata"! These were really great experiences in Rome. My partner and I will remember forever! Thank you!

Останавливались в этом отеле в декабре, на Рождество. Нам очень нравится как он расположен, в тихом месте и в пешей доступности к старому центру. Сам отель после ремонта стал очень уютным, большие чистые номера, отличный завтрак, а персонал выше всех похвал . Мне на Рождественский вечер надо было сделать стрижку и укладку (в салон не попасть) нашли и пригласили мастера прямо в отель. Настроение было великолепное и ужин тоже.

Рады были вновь оказаться в полюбившемся отеле перед Рождеством. Персонал отеля превзошел сам себя - традиционное безупречное качество обслуживания и трепетное внимание к каждому нашему запросу! Отдельно хочется поблагодарить консьержа - его участием для нас были открыты лучшие рестораны! Все команда ресторана Scarpetta тоже оставила в сердце неизгладимый след! Праздник вкуса , оригинальная подача, рай для сибарита! Венцом Праздника стал торжественный ужин. Изысканные деликатесы, живая музыка и в завершение - сет диджея на крыше! И дети, и взрослые в восторге! Лучшее Рождество! Спасибо, любимый InterContinental Rome Ambasciatori Palace hotel!