瑞雷斯及城堡拉斐爾酒店(Bio Hotel Raphael - Relais & Châteaux)

The Bathtube was chipped, with big rust stains con the marble. The bathroon door hits the bidet every time you open it. The breakfast was very rich but with no meat, because “they’re vegetarians”. When you go to a five stars hotel tou exepct something different. At the check in they even ask for a credit card or a 50 euro deposit in case you finish off their minibar. I was really not pleased.

Hotel muito bem localizado com um Rooftop muito legal em Roma. Porém, para nossa surpresa o ar condicionado era central e estava parametrizado pra aquecimento. Mesmo sendo Novembro estava muito calor e mais de 20° em Roma e ficou um calor insuportável dentro do quarto impossibilitando uma noite agradável de sono. A solução proposta do hotel foi um empréstimo de um ventilador ou dormir de janela aberta (com o barulho das ruas de Roma). Enfim, a tarifa cobrada não é condizente com as instalações e conforto. Muito frustrante. Nunca havia passado por isso em nenhum hotel no mundo, ainda mais se tratando de um hotel que tem o selo de um Relais Chateaux.

It’s a pity to say that I had a terrible experience at this hotel, as the hotel it’s beautiful and very well located, the employees are very professional and courteous but the room was full of flies and mosquitoes, bathroom shower was moldy and the AC was not working, the breakfast had great items but the omelette was terrible and the chef making it had bad attitude, not pleasant at all, they have to work on this as it’s a very beautiful hotel, besides the cook guy everyone was super nice, but to sleep without ac in the middle of summer was terrible

Hyvä sijainti. Aamiainen herkullinen, mutta kasvisruokaa. Ystävällinen palvelu. Huoneet siistit, mutta ylilämmitettty. Ilmastointi ei ollut enää marraskuussa käytettävissä.

Hotel bastante agradavel, a cama é deliciosa e os pratos servidos no cafe da manha sao excelentes, tudo orgânico e bem preparado. So a limpeza dos quartos poderia ser melhor. Bom atendimento e excelente localização.

A pesar de no tener lista mi habitación, ofrecieron buenas opciones y compensaron las molestias causadas con atenciones.

Excelente servicio el desayuno formidable como de e tener un hotel de cinco estrellas

The location is great. But I do not like the rooms and the a/c did not work. They had to move us to another room but is almost the same. In an hotel of 5 stars it can not be possible that condition. The rooms are maybe at 28 degrees celsius. I would not recommend this hotel.

Atendimento excepcional, localizacao incrivel. O staff é muito atencioso e cuidadoso com os clientes. Em especial o senhor que me ajudou com as malas.