伊卡索套房(Il Corso Suite)

Pessima (non) esperienza in questo hotel. Se volete rimanere senza alloggio il giorno prima della partenza è quello che fa per voi! Ho prenotato una camera 2 settimane prima del mio arrivo e solo 2 giorni prima mi comunicano che la carta inserita non era stata accettata Tempestivamente ne inserisco una nuova (assolutamente valida) e dalle 9 del mattino provo a mettermi in contatto con la struttura per sapere se quest'ultima fosse stata accettata o meno. Dopo diverse chiamate, 2 mail e 2 messaggi WhatsApp mi rispondono alle 16 del pomeriggio dicendo che avrebbero controllato e dopo mezz'ora mi ritrovo un'avviso da parte di Booking che mi informa che la mia prenotazione era stata cancellata dalla struttura. Pertanto, ho dovuto trovare un nuovo alloggio la sera prima della mia partenza! Leggendo altre recensioni mi sembra che questo modus operandi sia prassi. Direi INACCETTABILE e INAFFIDABILI.

Η κράτηση μου στο εν λόγω κατάλυμα ήταν για τις 16-17/07 και την είχα πραγματοποιήσει κυριολεκτικά ενάμιση μήνα πριν. Τυπική σε ό,τι μου είχε ζητηθεί, με τα online check in μου, με τα όλα μου, λαμβάνω μήνυμα στις 15/07 ότι η κάρτα μου δεν μπορεί να προεγκριθεί και θα πρέπει να στείλω άλλη πιστωτική κάρτα. Πολύ άμεσα στέλνω τη δεύτερη , διευκρινίζοντας πως και αυτή είναι χρεωστική καθώς δεν έχω πιστωτική. Απαντούν ότι και αυτή είναι άκυρη, ότι η κράτηση μου θα ακυρωθεί και μου υποδεικνύεται να κάνω αίτημα για δωρεάν ακύρωση το οποίο και έκανα αμέσως, προκειμένου να ξεμπερδεύω με δαύτους, να μου ακυρώσουν την κράτηση και να βρω άλλο ξενοδοχείο καθώς το επόμενο απόγευμα έφτανα Ρώμη. Από εκείνη τη στιγμή σιγή ιχθύος και φτάσαμε 16/07 να μην έχουν ακυρώσει την κράτηση, να μην απαντούν ούτε σε μηνύματα μέσω booking ούτε σε mail και τελικά απάντησαν το τηλέφωνο με την 4η (!), όπου αντιμετώπισα έναν αγενή και θρασύ άντρα στην άλλη γραμμή, ο οποίος ΜΟΥ ΦΩΝΑΖΕ και με ρωτούσε ποιο είναι το πρόβλημα μου κ ότι η κράτηση θα ακυρωνόταν!!!!!!! Το πλέον εξοργιστικό δε, είναι ότι μου είπε ότι ΕΓΩ δεν έχω κανει σωστά τη διαδικασία γιατί αλλιώς θα είχε τακτοποιηθεί το θέμα. Κλείνοντας το τηλέφωνο , έκανα print screen και τους έστειλα με mail το αίτημα μου που έγραφε ότι είχε γίνει πριν 16 ώρες και εκκρεμούσε η απάντησή τους, το είχα γυρίσει και στα αγγλικά μπας και καταλάβαιναν και κάτι, αλλά ένα δείγμα του φοβερού τους επαγγελματισμού είναι ότι ούτε καν μου απάντησαν (ουτε!) σε αυτό!!!Το είχα διαλέξει γιατί μου άρεσε η τοποθεσία και οι εγκαταστάσεις φαίνονταν καλές, όμως δεν περίμενα τέτοια μανούρα για μια ρημάδα ακύρωση , που τελικά έγινε κυριολεκτικά τελευταία στιγμή,παίζοντας με την αγωνία μου. Γενικά μιλώντας, αν δε μπορείς να χειριστείς overbooking, μην κάνεις overbooking ;)

We really liked this place and the staff were super responsive to some minor matters. My only complaint is that the noise from outside is very loud late into the night and I'm a light sleeper. I would definitely stay here again.

The name Corso Suite and photos are misleading. A suite always has a sitting area. The photos don't show that it is so small. The place was cramped. Moreover in the heat of Italy the air conditioners were not working on both days. The repair man did not come on the second to repair. Leaving the windows open meant allowing mosquitos to come which was irritating. However, the staff was good

Not even exaggerating. Its hotter in our room than it is outside…. And it was 88 degrees F today. We come to our room after exploring the city and we begin sweating sm. Our air conditioner wasnt working properly. It said it was 28 Celsius in our room. Couldnt sleep because i was sweating. Just so miserable. The workers were nice and tried to fix it but just couldnt. Just the worst two nights of sleep in my life. They need to make sure their AC is working in the rooms before they allow people to sleep in them. Overall great location and the place is nice but holy crap i felt like frosty the snowman melting to death.

Serving breakfast at room isn't optional.It is mandatory. Definitely you don't have options like other serving breakfast as a buffet.

Girls were absolutely amazing and super friendly, location is great as well, within walking distances from all important places and lots of places to eat and drink. Place itself is not great, is not a hotel bit rather just a room with very basic amenities. Hate to say but would but would not stay there again, for the price we could’ve stayed at an actal hotel.

I booked a room 3 months in advance and, 3 days before my arrival they tell me they do not accept my credit card so I change it. Once it is changed and everything looks fine (they do not say otherwise), the morning after, they cancel my booking without an explanation and they don't pick up the phone when calling them. Worst pre-arrival experience ever.