達芙妮華麗套房聯排別墅(Daphne Luxury Suites)

Ho prenotato questo hotel a novembre per le vacanze di Pasqua, dal 7 aprile al 9. Ieri, 5 aprile mi hanno cancellato la prenotazione per overbooking. Già pagato treni, musei Vaticani, Colosseo.....complimenti per l'attenzione verso il cliente. Naturalmente neanche un messaggio di scuse......senza parole. Sicuramente legalmente lo possono fare, ma la professionalità e la correttezza vs le persone dovrebbe essere fondamentale vs i clienti.

We booked for 3 nights of stay in Daphne Luxury Suite. However, we were told on the morning of our check-in, that the proposed apartment was dirtied by the heavy rain, and we had to stay in 2 separate units. 2 of us had to stay in a 3 star looking tiny room, while the other 4 stayed in a Junior Suite 2 floors away. To add to the inconvenience, we had to relocate to the original proposed apartment the next day, which messed up our Day Trip plans. The caretaker lady was very kind, and she helped us shift all the luggage through different floors, into the new apartment. The 2 bedroom apartment on level 1 was clean, and has a good working kitchen. It also has a washing machine, for those who wish to do their laundry mid-trip. The ensuite bedroom has a shower stall inside its room, but you still have to step out of your room, if you need to use the loo. Daphne Luxury is within walking distance to Trevi Fountain(20min), and Rinascente(10 min). It also has supermarkets, pharmacies and trattorias nearby.

We booked the room through *********** and we’re shown complexity different photos of the room to what we actually got! The room was much smaller than advertised and the decor was completely different so we were very disappointed. The bathroom was tiny with a very small shower cubicle that was difficult to get in and out of. The cubicle doors didn’t close properly so the floor around the shower was soaked after a shower. The WiFi didn’t work in the bedroom, when we spoke to reception we were told “well it works for me”. The safe didn’t work so we carried our passports with us the whole trip. the balcony was tiny and looked over residents balcony, we didn’t use it. The building didn’t seem that secure, you couldn’t lock your room from the inside which for two female travellers made us feel unsafe. You could hear every apartment around you which was very noisy and every-time someone came in to the building it sounded like they were trying to enter our room. We did not sleep well. TV also didn’t work. The only positives for the place was the location, which was very good with a short walk to the Trevi fountain and the sheets and towels were clean. If that hadn’t have been the case we would have tried to find somewhere else to stay. Do not stay here if you are expecting luxury!!

This place is a scam. We had a reservation and after finding the place in an alley, no one was available. After the cleaning lady let us in and got us in contact with the owner, they had already canceled my reservation.

On the positive side, an excellent room in a really great, quiet area within walking distance of many great shops and restaurants. Who knew there was an amazing Michelin Guide restaurant underneath!? (Colline Emiliane: Make a reservation as they were booked up for both sittings for weeks!). Lots of great cafés within one block, so skip the €20 breakfast as it’s not self-serve, as one would expect in Europe. The cleaning person was amazing. There was no “library,” but there was a small common area. Everything was very clean and tidy. In the photos on here, they’ve dressed the entrance to look more hotel-y but keep your expectations low on that front. It’s an apartment building, which they’re very clear about, but that “lobby” photo is a tad misleading. WIFI was weak and spotty at times, the safe wasn’t working, and if you like a lovely blow-out to go out, you’ll need to bring a hair dryer as the built-in conked out after about 30 seconds on high. This wasn't a huge issue for us. Check-in was a bit bumpy. We never received an email with instructions but found a number to text, and as soon as we did, it was all very quick and straightforward. So my advice is to make sure you know how to check in ahead of time and know what you're booking, and you’ll have a great time here!

Horrible! Total disappointment and frustration. I messaged the property owner twice in the last couple of weeks to confirm that we're coming and provide an approximate arrival time. I was supposed to get instructions on how to access the apartment the day my family and I arrive at Rome. Once we got to the airport after a 12 hour flight I found no messages received; I sent a message inquiring why and I received a reply saying the room is closed for "safety reason relating to the pipes". So they waited until I asked for the instructions to be told that there is no room available. I got stranded with no where to go at the airport for about 2 hours and then I had to reserve a rom at a hotel 20 miles away from the Rome historic center since nothing was available nearby at double the price and had to use a taxi / Uber every day to get to the sites we wanted to see. It was a horrible experience I would not wish on anyone.

Booked this hotel through ******* and was immediately contacted by the hotel to tell me that the last available room had already been booked, and that I would need to contact ******* for a refund. ******* has had no success trying to contact the hotel to validate the cancellation. It looks like I am not the only guest to have this problem. Avoid this hotel, they are a SCAM.

The hotel was clean and had the option of Netflix on the TV which was nice. Great location. The check in was extremely frustrating. We did not get emailed an access code prior and had to wait about 30 mins for someone to answer the phone to help us. We were told there would be a code to the wifi in the room, which there was not. We messaged the hotel number about he passcode and never got a response back. The shower did not drain and would overflow in less than 5 mins of having the shower on. Overall, I would not recommend this hotel.

The property is fully booked, have to find another hotel without ******* network, the property looks dirty and the owner never answer to ******* to complete the refund. please take our this property from the listing.