羅馬中心NH典藏酒店(NH Collection Roma Centro)

Modern and stylish hotel located at the centre of Rome within walking distance from all main sightseeing destinations and also various venues (restaurants, cafes). The breakfast has got variety with the highlight of fresh pastries. The rooms are clean and spacious. Many thanks to the entire hotel staff and special thanks go to the receptionists Nella, Stefania and Sergio.

Great location just 5 min from metro, excellent service and friendly staff, restaurant food not good, breakfast ok, bathroom shower leaking on the floor, disgusting. I have booked for a double bed plus a single bed when I got inside de room no single bed we talked to them but instead to change us for a proper room with a single bed they put an extra bed, a very hard and uncomfortable bed. The room I stayed on the third level very noisy no soundproofed as it was mentioned in the website I had to use ear plug for sleep. I would not stay there again.

Me gusto mucho la atención del personal del hotel. La comida del desayuno es riquísima e incluso tienen opciones para alergias al gluten y lactosa. Las habitaciones estaban perfectas y la cama era muy cómoda. Solo nos pareció que dos ascensores eran un poco antiguos y les faltaban ventilación. La zona donde está ubicada el hotel también es excelente ya que está cerca de todo y hay varios restaurantes cerca. Me encanto!

We stayed for 1 night and noticed the bed sheets were not changed and there were dirty. It took the hotel close to 2 hours to come and change the bed sheets. The front desk staff was very unpleasant. Did not apologize nor was willing to accommodate in shape or form. When I went back to discuss they were not willing to listen. They just said okay with no apologies for the inconvenience. The bathroom was dirty, there were lots of ants and bugs. The AC was not working properly in the room and the elevator was way too small and does not really work properly. It takes a couple of tries when using the card and pressing the button for the elevator to function. This hotel is by far the worst hotel staff and hotel experience that I have experienced in my life. I have tried to reach out to ******* and was unable to reach to share my experience until an email came to share my experience. I have mostly booked my hotels using ******* in the past, however, this experience really makes me question if I should continue this in future. The pictures are deceiving and even some of the guests have mentioned the same. I have travelled with other families we had 3 other rooms and they all experienced the same.

This property does not seem like an NH collection hotel. Staff appears overworked stressed rude and complaints about their management being on holidays. Elevators stopped working with us inside and staff seem to be aware of the problem

The property has a great location but the service is terrible, starting from the moment we checked-in and Sergio (although his name badge indicated he speaks English and Spanish) he was incapable to help us in any language other than Italian. The room was Ok, a bit outdated and the walls need to new paint. Breakfast was good but they don’t even give you coffee outside of breakfast hours. I had to make friends with an airline person who was staying there and they told me that there is a special (always on) coffee machine for airline people which I could use because I wanted coffee before breakfast time.

Location is good. 1 to 2 mins walk to buses and subway, and its a quite area. Lots of restaurants, shopping stores and pharmacy stores if needed.. however, I could have given them an extra stars as the front service staff assisting who can speak their language first (check-in or check-out). I felt stupid waiting in-line while other guest went straight up to them as they speak their language and while the Representative saw me waiting in-line. Its actually rude but expected as I am only a tourist.

It was a comfortable stay for me, my daughter and granddaughter! The staff were friendly and helpful, accommodating to our requests.