來自住宿之回應: Dear Guest,Thank you so much for your thoughtful review! We’re truly delighted to know that your stay with us was such a positive one. We’re also glad that our team handled your check-out request politely and professionally. Your understanding and kind feedback are very much appreciated.We look forward to welcoming you back on your next visit to Rome — it would be a pleasure to host you again!Warm regards,Stefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
來自住宿之回應: Dear Yesuan,Thank you for taking the time to share your feedback. We’re pleased to hear you appreciated our convenient location and surrounding services. We also value your comments regarding the room setup and service, which help us better understand our guests’ needs and identify areas for improvement.Your input is truly appreciated, and we hope to have the opportunity to welcome you again for an even more enjoyable stay.Best regards,OlgaGuest Reviews TeamBW Plus Hotel Universo - Roma
來自住宿之回應: Dear Guest,Thank you for your lovely review. We are so pleased that our efforts to meet your needs made a positive difference and that you enjoyed your time with us. Your kind words are truly appreciated.We hope to have the pleasure of welcoming you again soon.Best regards,Stefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
訪客
舒適特大床房
入住日期 2025年6月
情侶
1則評價
9.0/10
非常好
發佈於 2025年8月3日
此趟義大利旅程住過3間酒店,Best Western Plus Hotel Universo的住宿體驗最佳。
房間有足夠活動空間,浴室亦齊備淋浴露、護髮素等用品,樓層有斟水機,十分方便。Check out時存放行李的地方關上門,給人安心的感覺。
只是不太建議加購早餐,或者不合香港人口味,請職員個別沖的咖啡也不好喝,每位18euro就相對昂貴了。
來自住宿之回應: Dear Guest,Thank you for your review. We are delighted to hear that you consider our hotel the best you have stayed in during your trip. We are happy that our room fully met your needs and expectations.We really appreciate you letting us know what you liked a little less: this is very important for us for improving and offering our guests an even better experience.We hope to have the pleasure of hosting you again in the future!Kind regards OlgaGuest Reviews TeamBW Plus Hotel Universo - Roma
來自住宿之回應: Dear Guest,Thank you so much for your wonderful feedback!We’re thrilled to hear that you had such a pleasant stay and that our team made you feel comfortable.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back soon.Kind regards,Stefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
Stevenwei009
舒適特大床房
入住日期 2025年9月
與好友旅遊
39則評價
7.5/10
發佈於 2025年10月7日
離羅馬特米尼火車站很近,但是房間比較小,也沒有景觀。
原文由 Google 翻譯
來自住宿之回應: 親愛的 Stevenwei,感謝您的回饋,並感謝您對我們便利位置的肯定。我們非常重視您的意見,並將銘記於心,持續改善賓客體驗。此致,Olga,賓客評價團隊,BW Plus Hotel Universo - Roma
ET2008
舒適三人房
入住日期 2025年7月
家庭旅遊
42則評價
9.0/10
非常好
發佈於 2025年8月28日
地理位置優越,步行5分鐘即可到達連接機場快線的地鐵站。
早餐很棒,我很喜歡。
原文由 Google 翻譯
來自住宿之回應: 尊敬的客人,感謝您的好評。得知您在我們酒店擁有如此愉快的體驗,我們感到非常榮幸。我們衷心感謝您的回饋,並期待您的再次光臨。此致,敬禮! Stefania Pesci,賓客評價經理,BW Plus Hotel Universo - Roma
來自住宿之回應: Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear the location was convenient for your travels and that you enjoyed the breakfast selection. We hope to welcome you again in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
來自住宿之回應: Dear Jackydaniel,Thank you so much for your wonderful feedback!We’re thrilled to hear that you had such a pleasant stay.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
來自住宿之回應: 尊敬的Stephan,感謝您的回饋。很抱歉您的入住體驗未能達到您的期望。我們會考慮所有影響您入住舒適度和滿意度的因素。希望您能從不同的角度重新評價您的體驗,並期待再次入住,享受更愉快的住宿體驗。此致,Stefania Pesci 賓客點評經理 BW Plus Hotel Universo - Roma
訪客
小房間
入住日期 2025年9月
情侶
3則評價
10/10
傑出
發佈於 2025年10月26日
由衷稱讚Best Western Plus Hotel Universo
首先位置非常贊,距離Termini中央車站及機場大巴僅幾百米,所處街道安全安靜整潔,餐館店鋪林立,吃飯購物隨意。羅馬的各主要景點完全可以步行到達,而且步行途中所見可能比景點更令人欣喜。
其次酒店服務非常熱情周到,工作人員和藹可親,非常樂意答疑解惑,我們早上提前到達酒店,竟然給辦理提前入住,太滿意了。另外酒店可以免費寄存行李。
第三訂酒店時因為時間匆忙,衹好選擇了最後一間衹有15平米的小型房間,但完全沒想到客房卻給了我們一個大大的驚喜!房間寬敞明亮,舒適整潔,不僅有足夠的活動空間而且設施齊全,設計巧妙,床的尺寸足夠大,床品乾淨舒服,衞生間也是同樣的風格,寬敞整潔舒適,最值得稱讚的是房間自帶一個不小的露台,配有座椅以及一張户外床,可以坐在露台上邊欣賞風景邊喝茶吃零食,感覺就像在自己家中一樣。
最後酒店早餐不錯,尤其是披薩,一定要嘗一嘗。
總之,我對羅馬的美好印象可以説始於Best Western酒店
來自住宿之回應: Dear Guest,Thank you so much for your wonderful and detailed review — reading your words truly made our day! We’re delighted that your stay left you with such a positive impression. It’s especially rewarding to know that the room setup, thoughtful details and breakfast selection contributed to your enjoyment.We truly appreciate your kind recommendation and look forward to welcoming you back whenever your travels bring you again to our beautiful city!Warm regards,Stefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
來自住宿之回應: Dear Guest,Thank you for your kind review.It’s great to know you were satisfied with both the room and the service. We hope to see you again soon!Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
來自住宿之回應: Dear Guest,Thank you for sharing your experience with us.We’re delighted to know that you enjoyed your stay and appreciated the comfort, service, and overall atmosphere. It’s always a pleasure to hear when guests leave with good memories.We hope to have the chance to welcome you back again soon!Warm regards,Stefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma