羅馬YellowSquare酒店的評價

來自住宿之回應: Hi Ho Jim, thank you for sharing your feedback. We are glad you appreciated our location near Termini, but we are sorry to hear that several aspects of your stay were disappointing.Regarding the layout, many of our facilities are indeed spread across different buildings in the same area. We find this usually helps separate the high-energy social spaces from the sleeping areas, but we understand it can be a surprise if you prefer everything under one roof. We also apologise for the issue with the bathroom; as we are in a historic part of the city, the plumbing can occasionally be temperamental. Our maintenance team is always on hand to address these smells immediately when reported to our 24/7 reception.We are particularly concerned to hear that you found our staff "cold," as we pride ourselves on being a welcoming community. We would really like to look into this further to see where we can improve our service. Could you please send an email to romapalestrolover@yellowsquare.com to let us know more about the specific issues you had with the team?We appreciate your honesty and hope to have the chance to provide a much warmer experience in the future.YS Team

來自住宿之回應: 太棒了！我們很高興您選擇 YellowSquare Rome 作為您的第一次旅舍體驗，聽起來這是一次積極的體驗！我們很高興您感受到我們的員工和其他旅客的熱情歡迎。 你也睡了一個安靜舒適的好覺，真是太棒了！下次您來訪時，請記住，如果您沒有掛鎖，我們會在自動販賣機上出售，只需詢問接待處即可！感謝您與其他旅行者分享您的經驗和提示💛我們希望這不會是您最後一次的旅舍冒險！ 😊

來自住宿之回應: Hey there! We're glad you found our location near Termini train station convenient and that you had a good time in Rome! It's true, our quadruple rooms are cozy, but they've got everything you need, including a private bathroom.And while you're right that there aren't any supermarkets right next door, there's actually a great one just a 10-minute walk away! It's perfect for stocking up on snacks and drinks. Of course, with all the amazing restaurants around, who needs to cook? 😉We're also happy you enjoyed our casual public area and the Yellow Bar across the street. They're great spots to relax and meet fellow travelers.Thanks for the review, and we hope to see you back in Rome soon! 💛

來自住宿之回應: 嗨！我們感謝您的回饋！很遺憾，您發現電梯又舊又窄。 坐落在一座美麗的歷史建築內確實有其怪癖，不幸的是，其中包括一台稍微過時的電梯。 我們理解這可能會帶來不便，尤其是當您的行李很重的時候。我們一定會考慮您的回饋並探索改善電梯狀況的方案。 同時，我們很高興您發現樓梯是一個更快的選擇！ 我們致力於提供優質的客戶服務，我們將與我們的團隊一起解決這個問題，以確保為所有客人提供更溫馨的體驗。 我們一直在努力提高旅館和周邊地區的安全保障。 對於任何城市的睡眠淺的人來說，這絕對是個好主意。 我們希望您總體上仍然享受您的住宿，並且我們感謝您的誠實回饋！