I went to this Hotel back in August with my two boys, we stayed 1 week, they took €50 from me as a deposit if should anything breaks. There is no receptionist after 10 pm. The Italian lady in the morning is so rude. They claim no smoking but the entrance is so doggy with graffiti on walls and the smell of nicotine is really disappointing when walking in. I left at 4 30 am to catch my plane and were nearly late because we keep on calling the receptionist and was standing there for 20 minutes he was fast a sleep. I contact them via email, WhatsApp and they dint want to answer me, so I called *********** to ask for my refund one moth later and they said they had processed it and should be soon in my account, 2 months later, I contact them again they told the agent from *********** that they were processing my refund. So I gave up, I understood they just wanted to ripe me off and *********** said they couldn't do anything. Is now February obviously no money. I dont really like to leave bad reviews however I'm guessing I'm not the only one they took money from. We dint break anything, they lied saying they had refund me but they never did. Be careful when saying here. They claim to speak spanish, english but the lady receptionist doesn't speak neither of them.
翻譯