羅姆福德（水星花園）普瑞米爾酒店(Premier Inn London Romford (Mercury Gardens))

接待員非常友好。房間乾淨整潔，但維護起來不太好。

我們要求一間安靜的房間，卻被安排在一樓，下面有一個失眠症患者在任何時候都在跺腳。房間暖氣很差，感覺就像夏天的羽絨被和只有一個枕頭，所以總的來說，在第二天的長途駕駛之前，我睡得很糟糕。門一直拒絕鎖。酒吧裡的大部分飲料都沒有了，我們安排了朋友在那裡與我們見面——到處都是凌亂的桌子，這很尷尬！餐廳不供應早餐，沒有人告訴我們，直到我們試圖進去，但它被鎖了。早上的接待員確實向我們道歉，並給我們退款，或者說我們可以去Prem Inn Marketplace（沒有停車位，所以不得不步行）並為我們預訂，而我們不知道的是，與此同時，一個大型青年團體完全消除了炎熱和炎熱的天氣。幾秒鐘內的冷自助餐。這一切都歸功於廚師，他獨自嘗試補充食物，但仍然保持冷靜。房間很乾淨，這是我唯一能說的優點，哦，它有一個停車場。

我們對這家特殊的 Premier Inn 的訪問與我經歷過的任何其他經歷都不同。首先，酒吧在晚上喝完了飲料，餐廳也不提供早餐，儘管人們已經付費了。一位女士在接待處詢問為什麼不開放，她說她不知道為什麼，也沒有解釋。我認為，當人們有長途旅行並期待早餐時，就應該提供早餐。 Premier Inn 是一家巨大的特許經營店，羅姆福德的這些房間更貴，因此應該提供服務，至少有人應該不厭其煩地張貼通知，解釋發生的事情。我知道接待員甚至沒有提供退款，這是非常可恥的。

我們有殘疾兒童，因此需要預訂相鄰的房間以滿足空間和睡眠要求。我們在預訂前給酒店打電話，以確保他們有適合我們約會的相鄰房間，他們確實這麼做了。我們預訂並再次打電話確認我們需要一間相鄰的房間，它已添加到預訂中。我們在兩週前再次打電話確認，​​我們確信它會被分配。我相信您已經猜到了，但我們到達時被告知沒有可用的相鄰房間。這是一個非常僵化的回應，沒有真正的道歉或幫助解決。然後我們不得不在網上尋找周圍的高級旅館，要求接待員打電話給他們檢查是否有空房 - 這沒有提供，我們必須提供姓名供他們檢查。我們最終不得不擠進一個不理想的房間，而且房間本身的標準很差。窗簾、椅子和牆壁上到處都是污漬。這給孩子們帶來了痛苦，我們必須盡可能地安頓他們，因為我們距離家只有 1 小時 40 分鐘，而且無法返回。隨著夜幕降臨，房間裡充滿了下水道的惡臭，顯然排水系統出了問題——我們是被早上排水管抽出來的水吵醒的。氣味實在太難聞了。我們本來應該在早上吃早餐，但餐廳已經關閉進行維護，除了接待處的印表機標誌之外，我們沒有得到任何通知。這只是一個接一個的問題，沒有關心或道歉。請避免。

We had booked 2 rooms and had requested that the two rooms were near each other and as we had a newborn baby with us, we asked to be either on the ground floor or any floor in the main building as there is a lift there. We were given first floor rooms where there wasn't a lift. After a while they exchanged our rooms to the 1st floor in the main building that had a lift. When we got into our room the toilet would not flush as it seemed to be blocked. I reported this to reception as was told "there's nothing we can do about it???" Is there no maintenance staff in this hotel? I asked for a plunger and told them I would fix it myself. The next day I once again requested a plunger as I heard nothing from reception. I was then told that they couldn't find one and that "they were going to ask in the bar if they had a plunger" Once again, I heard nothing!! On the third day of my stay (after having to go down to the bar to use a bathroom or use my daughter's room who stayed in another room) I decided to go and buy a plunger and fix the issue myself. I have NEVER stayed in such a despicable hotel in my entire life. As I said, I have always stayed in this hotel but after this experience I'll never stay here again. I should have read all the previous reviews that have stated that the hotel has gone from bad to worse in the recent months. On 2 of the days that we stayed the breakfast came out cold and the poached eggs were basically boiled eggs. The bacon was rock hard and the black pudding tasted like someone spilt an entire container of salt on it. The bar closed as 10pm on the Friday night and 9om on the Sunday night? I was told by the staff this was due to understaffing? My daughter requested her room to be cleaned on the Sunday (requested by 10am) and when we got back that evening nothing had been cleaned (only a new sheet draped over the chair) The bins were not emptied and the new sheet didn't fit so they had to sleep on the bare mattress. As we were travelling with a newborn baby, we requested a cot when booking the hotel. After checking in we had to request 4 times at reception for the cot as it wasn't in the room. The cot finally arrived late that evening

Worst hotel I’ve ever stayed in. Stayed here with work colleagues and we all had major issues. Dirty and rundown hotel, room stank of cigarette smoke, bedding was stained and covered in black bits. Colleague was given key to an already occupied room, complete with guest smoking out of the window. Couldn’t have dinner in evening as fully booked. Couldn’t have cooked breakfast in morning as not available. Please avoid.

The smell of **** in the halls was absolutely disgusting so bad it was coming in to our room and our clothes had a smell of it the next morning! Ate at the beefeater staff were stunning really nice but the meal was not great! Also it was closed on the Sunday which was a bit of a nuisance

Yet again no table available despite having a meal deal pre-booked and no offer to book a table when one became available. This is a repeated issue. No chef at breakfast. Despite paying for a meal deal, only toast or continental breakfast offered. Not ideal on a cold wet day when you are hoping for a hot breakfast. I was offered to drive down the road to another premier inn for breakfast! A refund for the meal deal would have been appropriate but that was not offered. I was made to feel that the issue was my fault. unlikely i will return or recommend Premier Inn to colleagues or friends based on this experience.

Run down / rude staff / no cooked breakfasts but happy to take your money and no offer of any refund and no prior notice. Rooms are outdated and need maintenance / renovating. Staff in restaurant were rude