莫蒂默阿姆斯旅館(The Mortimer Arms)

I don't typically write reviews, however, I believe when a company go above and beyond, they should be recognised. I stayed here with my 2-year-old and my husband for a visit to Peppa Pig World from the 3rd to the 4th of September for her birthday. When going on to Peppa Pigs world website and looking at their deals on 2-day breaks which come with hotels you will soon realise the cost to do it through them is very expensive when you see the hotels on offer. Some our miles away from the park and aren't good hotels to stay at with young children. I decided to do it all myself using their 30% discount if you were to purchase 2-day tickets through them and then pay the hotel directly. Mortimer Arms is amazing they are on the site of Peppa Pig World just at the entrance to the park. It is so close you could leave your car in the car park and walk there. I was unfortunate to have issues that may have stopped us from being able to take our daughter for 2 days however they were so accommodating that they helped me make it work so it was still possible to give my daughter the birthday I so desperately wanted to give her. This is what has made me write the reviews as so many hotels nowadays just think about bottom lines and how to make the most money out of customers whereas The Mortimer thinks about the customer and how they can make them happy which in the long run can make far more money for them due to their fantastic and kind nature. We stayed in room 10 which is perfect for those coming with a child or two children and one baby for example. This is due to having a small living room with a pull-out bed and the space big enough in the bedroom to have a cot or possibly a blow-up single mattress for another child. They had a cot ready for us in the room when we got there, and the room was spotless. Yes, it was hot that night due to the weather being 25 degrees however there were 2 large fans in the room and we kept the windows open until we went to sleep which we weren’t bothered by as the hotel can't control the heat but they can make sure they give us everything we need to keep cool which they did without us asking. It had tea and coffee-making facilities and two TVs with Freeview. the bathroom was spotless and came with a lovely walk-in shower lovely shower gel etc. Check-out was a 11 a.m. which was perfect as the park opens at 10 a.m.. breakfast was available until 9:30 a.m. and was also lovely. My husband and I had full English which may I add Their scrambled eggs are amazing and my daughter had scrambled eggs and baked beans plus yoghurts, fruit, toast and pastries and she also had an option for cereal too if we wanted it plus fresh juice jugs. I gave them a cupcake in the morning and asked if they wouldn't mind putting 2 candies in it so we could sing her happy birthday which they were happy too. The lovely waitress then sat down to talk to her and even offered to help feed her as my daughter does like that sometimes offering us the chance to eat

我和我的丈夫作為婚禮團體的一部分住在這裡。房間很可愛、現代、乾淨、設施良好（除了世界上最小的浴室水槽！）非常舒適，第二天早上的早餐也很好。單獨房間10/10。然而，作為婚宴場地，它非常令人失望。食物很好，但是當我們到達時，他們給了我們一杯普羅塞克，並告訴我們保留烤麵包（這發生在兩個小時後，當我們舉杯時，普羅塞克是如此美味和溫暖）。他們告訴新娘，不能保證她能提前得到房間以便在當天做好準備。多功能廳佈置得很好，但缺少一個非常關鍵的部件——沒有播放音樂的設施，只有一個舊的CD播放器，裡面有幾張CD。本質上，我們在整個用餐過程中循環播放了美麗南方的 CD。甚至沒有允許我們通過藍牙或 USB 連接來播放為該活動創建的定製播放列表的功能。更糟糕的是，到了晚上，這意味著新娘和新郎無法跳第一支舞。最終聚會上的一個人回家帶回了一個藍牙音箱，我們可以播放他們的歌曲並跳一段舞，然而……這也被酒店的女經理破壞了。晚上9.55 點多功能廳的人過來告訴我們把音樂關小一點，因為住在樓上房間的家人抱怨噪音。讓我們明確一點，音樂並不令人反感（80 年代的流行音樂），聲音也不是太大，只是足夠大聲跳舞。大概也不允許 DJ 出現，因為他們會製造太多噪音 - 但我們不能在婚禮上玩得開心！我完全無法理解為什麼一個家庭會被安排在多功能廳上方的房間，或者為什麼他們在預訂時沒有得到通知，但期望婚禮派對在晚上 9.55 點“保持安靜”是相當荒謬的。不用說，一旦我們被告知要安靜，我們就停止喝酒，作為客人，這給慶祝活動帶來了挫敗感。幹得好，Mortimer Arms，您從原本可以擁有的酒吧額外利潤中節省了大量收入 - 非常有商業頭腦。新娘和新郎一整天都很興奮，我想保護他們免受這種廢話的影響 - 但我至少能做的是確保未來的夫婦認真考慮預訂這個場地，除非他們完全知道他們會得到什麼。很遺憾，事實上，它有很大的潛力。

我們留下來是因為我表弟在那裡舉行婚禮招待會。房間很漂亮，有一個很大的浴室。我唯一的批評是房間裡太熱了，但我們打開了所有的窗戶，這樣就可以忍受了。婚禮很棒，場地也很漂亮。婚宴烤豬和熱自助餐也很棒，但我不確定酒店是否這樣做。不過早上的早餐很美味。這是一家非常好的典型的英國酒吧酒店

我們在莫蒂默阿姆斯酒店度過了愉快的三晚。我們的房間很寬敞，每天的服務都無可挑剔。我們在餐廳吃飯，發現選擇很棒，服務友好而高效。有菜單加上每日特色菜。我們想不久之後再次訪問。

非常友好、熱情的主人 - Alisha。非常有禮貌、知識淵博、友善。可愛的牛排和葡萄酒。食物很完美，度過了一個美好的夜晚。非常享受我們的夜晚，很快就會回來。艾麗莎應該加薪。

Arrived at 12:30, food arrived at 14:00. Not impressed. Service very poor , they were not very busy. Customers waiting at bar for long time with no service. Now the food, 2 returned as cold in centre, returned after a blast in microwave. Vegetables were a mix cooked sliced carrot, peas, leak slices(I think) and some mangetout that had been shown hot water only. You had a choice of chips or chips unless you had one of the mains that included mash(2). One of us had the curry that wasn't that special, but asked as there was onion bhajis as a starter, could he one and be charged extra. No you must have the complete starter. Great customer service.

Rude beyond belief! Rude receptionist, rude bar maid no service. Absolutely shocking to be honest, came here for my partners birthday horrible service if it could be ever called that. Don’t recommend on any level

Stayed here with our grandchildren the night before going into Paultons Park. Had a family room/suite good double size room with sofa bed and z bed in the next room. Lots of tea/coffee & biscuits provided, plenty of sockets for charging all the devices. Great hot shower with plenty of nice towels. Good breakfast, great staff.

We booked the Mortimer's Arms at short notice to host a presentation / meeting. The manager was very accommodating with regard to catering and setting up the room, including supplying a projector and screen. The buffet and beverages were delivered as promised and were of good quality. The adjacent bar and restaurant were very welcoming, with some of the guests enjoying their offerings before the meeting started. All in all a very pleasant experience, and being just off junction 2 of the M27 motorway was an ideal location.