城市小屋-約翰內斯堡魯德普特的評價
城市小屋-約翰內斯堡魯德普特
Lower Lake Ln, 1715 魯德普特, 豪登省, 南非查看酒店詳情
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城市小屋-約翰內斯堡魯德普特 的真實住客評語
7.8/10
好
23則評價
真實評價位置7.5
設施8.0
服務7.5
衛生程度8.0
篩選條件：
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所有評價(23)
正面評價(7)
附有相片或影片之評價(1)
負評(8)
訪客
無障礙雙人間 禁煙
入住日期 2025年6月
其他
2則評價
發佈於 2025年8月21日
千萬不要定，物品被盜酒店不管
Sego Innocent Mokgothu
入住日期 2023年11月
情侶
23則評價
傑出
發佈於 2024年2月4日
Fantastic location
Clean
Near the highway if you want to exit the city or move around the city (driving)
Quiet and safe
Great service by securities who help with luggage
Will be back
翻譯
Rue Masoha
雙人房（禁煙）
入住日期 2023年10月
獨自旅遊
10則評價
非常好
發佈於 2023年11月18日
The stay was very comfortable. Food was good. The staff was really friendly. However it wld be good to have usb charging ports in the rooms.
翻譯
訪客
入住日期 2024年5月
其他
發佈於 2024年6月11日
The restaurant offers absolutely terrible service. The staff behave as though bringing your order is an inconvenience to them. The food takes more than 2 hours to come to you and the staff are constantly getting the orders wrong. They walk around with notepads and yet they never write orders down then they proceed to get them wrong. You have to ask multiple waiters, multiple times before you can get something that you ordered. I will not waste money here again.
翻譯
Sharon B
入住日期 2024年5月
商務旅客
發佈於 2024年6月14日
wifi did not work, wanted room service at 9.05pm, kitchen closes at 9pm so no go. lack of channels to view on tv, very noisey hotel .. Reception not the warmest of people, beds were ok and they did have a kettle in the room. There was security at the gate.
翻譯
來自住宿之回應: Good Day, Thank you very much for making time to give us feedback. We are really sorry for the inconvenience you had. As per our communication in the past few days we addressed this straight away to our staff. Thank you for taking our calls and allow us the opportunity to rectify your concerns. If you have any further concerns, please let us know. Kind Regards Town Lodge Roodepoort Team
Climber22628278805
入住日期 2024年2月
商務旅客
發佈於 2024年3月18日
Very noisy with some sort of party Friday night the 15th March by the poolside, and Saturday afternoon with residents openly consuming alcohol in the reception area with no regard for fellow residents, has always been my choice to stay on business, unfortunately that was my last stay
翻譯
來自住宿之回應: Good Day, I trust you are keeping well. It is regrettable to learn your experience with us was unfortunately noisy from the inhouse group. We were disappointed to know that we were not able to contain the noise. Our primary goal is always to provide our guests with enjoyable experience and will do everything possible to ensure groups are not allowed to disturb other guests. We hope you will consider staying with us again allowing us another chance to deliver a more satisfying experience. Kind Regards Town Lodge Roodepoort Team.
Adventure28611922542
入住日期 2023年11月
獨自旅遊
傑出
發佈於 2023年12月12日
I travel from the UK to visit my mom. Staff are wonderful. Breakfast fabulous. Clean swimming pool & lovely bedrooms. Most importantly I feel safe. Highly recommended to single travelers or families. The hotel overlooks a lake. Great to see the ducks with babies n
翻譯
來自住宿之回應: Good Day, Compliments of the New Year. Thank you for sharing your wonderful experience at Town Lodge Roodepoort. It’s heartwarming to know that staff were friendly and attentive. We are delighted that you felt safe at the hotel and honoured that you chose our hotel. Looking forward welcoming you back at Town Lodge Roodepoort in the near future. Kind Regards, Town Lodge Roodepoort Team.
Sightsee57063581514
入住日期 2023年12月
商務旅客
很好
發佈於 2024年1月10日
The bedding was perfect. The stuff was friendly not to mention our breakfast and supper was something else out of this world and I have enjoyed every bit. I will definitely recommend this hotel to my friends and families
翻譯
來自住宿之回應: Good Day, Thank you for sharing your review. The team is inspired by your kind words. Its great to see you had a positive experience at Town Lodge Roodepoort. Thank you for your support and looking forward seeing you again soon. Kind Regards Town Lodge Roodepoort Team.
訪客
入住日期 2023年5月
其他
傑出
發佈於 2023年6月1日
Staff go above and beyond, always friendly and adapted to whatever our personal needs were, my wife was participating in the Arnold Classic event and had a specific diet to follow, the chef accomodated and assisted us with personal attention - we were late for breakfast, he opened up and made us a special breakfast and served it without a fuss.
翻譯
來自住宿之回應: We're delighted to hear that everything was perfect during your stay with us! It's wonderful to know that our staff exceeded your expectations by going above and beyond to cater to your personal needs. We're glad that they were friendly and accommodating throughout your stay. It's especially heartening to hear that the chef provided personal attention and assistance with your wife's specific diet for the Arnold Classic event. Opening up and preparing a special breakfast for you when you were running late shows their dedication to providing exceptional service. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future!
訪客
入住日期 2023年3月
商務旅客
發佈於 2023年4月23日
From the check in to the day we left, it was one thing after the other. 1. The team that was checking us in was not consistent, the one half was not willing to go the extra mile to solve our request (being moved from a 2 single bed, room to a double bed, room) and the other half made promises that they could not keep (said that we would be moved the following day, without checking for availability first). 2. My colleague asked for the iron numerous times over the period of our stay, and it NEVER came, she had to go get it herself. 3. We ordered room service, and the food came after an hour plus, AFTER i made an enquiry about my order, which was when they were only assembling it. I do get that it might take time however communication on ETA is important. 4. When the food eventually came, there was no cutlery and no condiments. I could write more, but you get the picture.
翻譯
來自住宿之回應: We are deeply sorry to hear about your negative experience during your recent stay at our hotel. We appreciate you taking the time to provide us with feedback as it helps us improve our services. We apologise for the inconsistencies in our check-in process and the lack of follow-up in accommodating your request for a room change. We understand that this added to the frustration of your stay. Furthermore, we apologize for the delay in delivering the iron and the poor communication regarding your room service order. These are not the standards of service we strive to provide and we will ensure that our team is better trained to handle these situations in the future. We hope that you will give us another chance to provide you with a much better experience should you choose to stay with us again. We value your feedback and will be taking steps to improve our services.
Taryn M
入住日期 2025年10月
商務旅客
發佈於 2025年11月12日
Unfortunately, my stay here was quite disappointing. The TV is extremely small — you can barely watch from the bed — and connecting a PS5 is impossible, which is frustrating after a long business day when you just want to unwind. There’s no proper room service; guests have to go downstairs to collect their food, and you’re handed your meal on a plate with no tray — even hospitals do better. There’s also no bottled water provided in the rooms, and the water available downstairs has a strange taste. The food itself is very dry n not tasty. For a business trip, I also expected basic amenities like a notebook and pen in the room, but there were none. Overall, it was a very disappointing experience.
翻譯
來自住宿之回應: Dear Ms Taryn M, Thank you for taking the time to share your feedback. We continuously strive to provide warm hospitality, quality accommodation and feel-good experience at all our hotels and were therefore disappointed to learn that your recent stay did not fully live up to your expectations. We apologise for the inconvenience caused by the TV size and the difficulty in connecting your PS5. Your comments regarding, food presentation, bottled water, and the taste of the water have also been noted, and we will be addressing these concerns with the relevant teams to ensure immediate improvements. As the hotel runs on very small staff compliments, which is one way that we can maintain our value for money rates, there are insufficient staff members to be able to provide room service of any kind. Our staff are however always encouraged to offer assistance although this may not always be possible due to circumstances at the time. We wish to apologise that the in-room amenities fell short, especially during a business trip where comfort and convenience are important. Your experience is important to us, and we appreciate you bringing these matters to our attention. If you’re open to it, we would welcome the opportunity to discuss this further and restore your confidence in us. Please feel free to reach out directly so we can assist you further. Kind Regards Roslyn Khumalo - General Manager Town Lodge Roodepoort
訪客
入住日期 2025年12月
其他
發佈於 2026年1月20日
Checked in for one night ,bathroom had baby roaches crawling,waited 20min only for someone to bring doom. Ordered burger and chips and water, waited 35min no call to say it's done,went downstairs saw my order wrapped in foil and ready ,nobody called. Salad was a messy mush ,limp lettuce,over ripe soft tomatoes cut into 4. Mushy cucumber Only thing to edible was onions and olives,didn't touch the wet feta Beef Burger was over done and hard to eat,lots of fatty bits in the mince meat Chips was the only decent item on my plate. One night slept with closed suitcase as the lady that brought the doom told me not to unpack and left the doom in the room for me . She was friendly but damn if the staff says that!?? Went to shower and crawly again,I sprayed and killed myself . See photo Can't sleep as my room stinks of doom and I have indigestion from a over cooked burger with no fresh ingredients or salad . The tray was disgusting too the backing was peeling on one side -see photo ,should be thrown away and served to clients Do better ,this is basics !!!!/ Reception service on the telephone is shocking and the hotel is not full on a Monday night . Happy to check out crack if dawn
翻譯
Donoan H
入住日期 2025年4月
獨自旅遊
發佈於 2025年5月29日
Wi Fi was not good. The price was very poor for the jail like ambiance. No room service, vending machine no working properly, Not a good sleep, with 59 pillows must have bee procured from TEMU. Avoid if you can. Mmmmmmm mmm mmm mmm mmm mmm mmm mnmm
翻譯
來自住宿之回應: Thank you for kindly completing our online survey. Please accept our sincere apologies for the issues you experienced with the Wi-Fi, room comfort, and vending machine, as well as the overall ambience. This is not the standard we aim to provide, and your comments have been shared with the relevant teams for immediate review. We continuously strive to provide warm hospitality, quality accommodation and a feel-good experience at all our hotels. It is therefore disappointing to note that you have rated us poorly due to the issues you raised which will be investigated. We will continue with our commitment and kindness and service excellence and sincerely hope that you will reconsider and continue to be one valuable and loyal guest going forward. Kind Regards Roslyn Khumalo - General Manager Town Lodge Roodepoort
Lerato M
入住日期 2025年4月
商務旅客
發佈於 2025年5月12日
The service iv received from reception is extremely bad I'd give them a rating of - 5. Went down stairs to ask for a blanket and I was told they will bring it up to my room waited 40min for it, the lady at reception hung up on me while I was still talking
翻譯
來自住宿之回應: Dear Ms Lerato M, Thank you kindly completing our online survey. We sincerely apologise for the poor service you experienced — this is not the standard we aim to uphold. Waiting 40 minutes for a blanket and being hung up on is unacceptable, and I’m truly sorry for the frustration it caused. It is extremely disappointing when we are unable to completely meet a guest's requirement at one of our hotels and we sincerely hope you will give us an opportunity to redeem ourselves. In the meantime, we will continue with out commitment to kindness and service excellence. Kind Regards Roslyn Khumalo - General Manager Town Lodge Roodepoort