內爾格温車路士住宿(Nell Gwynn Chelsea Accommodation)

Outside looks great, and reception staff are mostly ok. However once you get into the apartment it all changes ! Scruffy and downbeat, needs some tlc. Handle in shower falls off, heating wouldn't turn off, hardly any kitchen equipment, grubby sheets, stuffed full of old furniture (looked like a second hand shop). Hugely overpriced for what it is, basically a step up from student accommodation, better off with an air b&b. Would not recommend or stay again.

We experienced the following problems: 1. Internal conflict between the management of the flats and personnel of the lobby, hotel management. There is no coordination nor good will from the hotel. 2. Very roud manners from the lobby personnel and hotel management. No one is accountable for anything. 3. They literally lost a DHL package. They argued that nothing was delivered, and didn’t care to look after it. They lied. 4. Some beds were not done, and no personnel to fix the issue at night. 5. The kitchen oven didn’t work. The cooking pans were not compatible for the kitchen An awful experience.. Avoid !

We stayed at Nell Gwynn for 5 nights in a 1 bed room apartment. It is a wonderful place to stay within walking distance to many attractions London had to offer. The staff were very friendly and helpful, especially the Porters. The room was very clean with a kitchen and washer/dryer. The bed and sofa bed were very comfortable. I will definitely would stay there again.