Very clean hotel, they had great breakfast options, kind and friendly staff. Located out of the way in quiet area but still close to many restaurants. It’s conveniently located off of I-40 but not so close you hear traffic. Would definitely stay here again.
翻譯
來自住宿之回應: Thank you for the feedback! We're happy to hear that you enjoyed staying with us, we'd love to have you back.
George B
入住日期 2024年8月
商務旅客
4.0/5
很好
發佈於 2024年8月31日
This hotel has been in the area for about 8 years and I finally decided to stay here. Had a comfortable room with a walk-in shower and a good desk to perform work. The odd-number rooms face the parking lot, but not an issue since the location is in a quiet part of the city. Will return!
翻譯
來自住宿之回應: Thank you for the feedback! Glad to hear you enjoyed your stay with us and plan on coming back, we'd love to see you again.
maacodale
入住日期 2024年7月
夫妻/情侶
5.0/5
傑出
發佈於 2024年7月28日
Fantastic stay. With a 5 bubble rating, I expected it, but it was a really nice hotel. Far enough off the road it was quiet. The hotel was nice and clean. They staff was great and friendly, and the room was well maintained and appointed. Plenty of options for eating close by and the area was very welcoming. We went further in town to wash our car and stopped by a drug store. Very nice little town. If we're in the area again, we'll absolutely pick this hotel again.
翻譯
來自住宿之回應: Thanks for rating! We hear often how much our guest love the quietness, we're happy you enjoy it too!
訪客
入住日期 2024年4月
商務旅客
5.0/5
傑出
發佈於 2024年4月15日
Clean rooms, extremely friendly staff, good WiFi, good breakfast… what more can you ask for? Stayed here for the recent Eclipse and they even had an eclipse welcome package in the room for us. Great stay! If you are passing through the area highly recommend to give this place a try!
翻譯
訪客
入住日期 2024年4月
其他
5.0/5
傑出
發佈於 2024年4月9日
We were here for the eclipse 8 April 2024. I cannot say enough about how friendly and helpful the staff were especially Lisa D, Lisa M and Selena. They all made our visit 5+ stars. Everyone there was so excited about the eclipse including the employees. Thanks so much.
翻譯
McKenzie D
入住日期 2023年9月
家庭旅遊
1.0/5
發佈於 2023年9月6日
DO NOT STAY HERE. We passed through here for a night and the young guy who checked us in bumped our credit card. And spent hundreds of dollars within hours. Way sketchy. We only used our card here and it traced directly back to them.
翻譯
來自住宿之回應: Hi McKenzie D, Thank you for sharing your feedback and staying at the Holiday Inn Express & Suites Russellville. We appreciate you trusting IHG Hotels and Resorts for your travel needs. We value your support and your feedback matters. I am sorry we were not able to live up to your standards. I have shared your comments with our hotel management. I am confident that they will take appropriate steps to avoid this in the future. I’ve also sent you a private message to obtain additional details about your stay. Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response. Sincerely, Rosh D. Case Manager IHG Hotels and Resorts Service
訪客
入住日期 2023年7月
其他
2.0/5
發佈於 2023年7月30日
It took us 3 trips to the front desk to get a flat sheet for the sleeper sofa. They were not “available” for a pull out until I insisted that surely they have a flat sheet for a bed somewhere in the hotel if someone had a problem. It then suddenly materialized. Hotel and pool felt clean. Front desk was friendly, but customer service was secondary.
翻譯
來自住宿之回應: Hello, Heather M It's always a pleasure to read the opinion of our valued guests. Thank you for making our Holiday Inn Express & Suites Russellville your primary choice for accommodation. I apologize for the situation you described, and I have shared your sentiment with our management to ensure proper action is taken. We love delivering the most enjoyable experience for every guest. Our team can't wait to host you again and show you all the improvements and changes based on your valuable feedback. We hope to see you soon! Alejandro G. Case Manager IHG Hotels & Resorts Service
訪客
入住日期 2023年1月
其他
5.0/5
傑出
發佈於 2023年1月31日
We enjoyed our stay here. The service was exceptional and our room was clean, the beds were comfortable and it was quiet. Breakfast was good too. Got to love those biscuits and gravy and cinnamon rolls. This is conveniently located too right off the highway. We would definitely stay here again.
翻譯
訪客
入住日期 2023年1月
夫妻/情侶
5.0/5
傑出
發佈於 2023年1月31日
This is a clean, convenient and well-managed property. Professional people, great breakfast and excellent sleep. I chose it because of the excellent Trip Advisor reviews and they weren’t wrong. Quiet and pleasant. We would choose this property again!
翻譯
訪客
入住日期 2023年1月
其他
5.0/5
傑出
發佈於 2023年1月31日
This was the BEST Holiday Inn Express that we have ever stayed with! Excellent service and very clean. Front desk very professional, personal, and helpful. Attention to every detail very noted. Hope to stay there again!
翻譯
訪客
入住日期 2023年1月
商務旅客
5.0/5
傑出
發佈於 2023年1月31日
This is a great hotel and the staff at the front desk are the best . Clean, Quiet and Great. Up here doing training and it is nice to come back to my room, hot outside nice and cold inside. Pool, laundry room and gym are great.
翻譯
訪客
入住日期 2023年1月
其他
5.0/5
傑出
發佈於 2023年1月31日
Stayed here the first time last month and being ATU Parents I'm sure we'll use them many times over the next few years. All the employees we encountered were very friendly and helpful. Check was easy and they had a cool drawing for Priority Club points. I got 500! We had a king suite, which was very spacious. The bed was very comfortable. The sofa and chair were not as comfortable as I would have liked. The room was spotless upon our arrival. Can't speak to the breakfast or pool area because we never used either. The only problem we encountered was the dead bolt on our door would not lock. We never noticed this until we came back into our room later that night. The other lock would lock so we just told the front desk about it in the morning. The hotel did email me to apologize and assure me it would be fixed.
翻譯
訪客
入住日期 2023年1月
夫妻/情侶
5.0/5
傑出
發佈於 2023年1月31日
Very modern and updated. At end of street of hotels. Nice deck to have coffee outside. Very clean. Let us check in early. Nice pool and fitness room. Ample parking. Modern walkin shower. Would recommend this hotel. Interesting, bigger than we expected city.
翻譯
訪客
入住日期 2023年1月
夫妻/情侶
5.0/5
傑出
發佈於 2023年1月31日
Very nice stay, quiet, clean, non smoking, front desk very nice. Only complaint is breakfast was old n gone by 8 a.m. on a Saturday morning. Many others were still coming in n there was nothing left. Hotel was surrounded by many other hotels. Felt very safe.
翻譯
訪客
入住日期 2022年12月
其他
5.0/5
傑出
發佈於 2022年12月27日
This was a convenient stop on our way home after a long trip. The staff was really great, and the room was comfortable. The kids especially liked the breakfast. The hotel is close to restaurants and Arkansas Tech University.