設有酒吧的留壽都村酒店

I had reservations for 2 rooms for a group of five for 3D2N on the 3rd week of December 2022. While the property is well kept and ground were impeccable, the check-in process is the worst experience I ever had in all my stays with the Marriott group of hotels since the 90s. It took an hour & 15 min to check-in, all because of some cultural pride of not finding the right people to do the job right from onset: at the drop off at the bellhop to billing at the frontdesk. The bellhop was a tall young Japanese lady who could not speak English at all. I was attempting to walk to the frontdesk as there were 2 coaches off loading guests simultaneously & I did not want to be caught with this large group of ten or more tourists. She refused not once but thrice with her out stretched arms to stop us from proceeding to the frontdesk with our luggage. Apparently, on highsight, she thought we were part of the other group & wanted to contain and corral our luggages. I gave up 😖 & regretfully let her & her co-workers take our 7 pieces of luggage. At the check-in, a young male bellhop assigned us to a senior looking male frontdesk staff who could not speak or understand English very well. It took him a while to get the paperwork done & when presenting the bill to be paid up full, it did not match the reservation booking which was a significant amount. It dragged on for another 20 min going back & forth with him. Using google translator helped a bit but again he could not reconcile the booking … I had to demand for our check-in to be handled by someone who could speak English but he refused & continue trying to communicate to me in his poor English. I had to raise my voice for help; kept asking him to let another senior member to assist us. Which caught some attention eventually. Fortunately, a young French lady who speaks Japanese & English, ironically was assigned to Japanese guests 🙄 came to our rescue. By this time, 45 min has elapsed, my family by then discovered our luggage has gone missing ! The silly bellhop tall Japanese lady who cannot speak English had grouped our bags with the larger group. She wanted to do her job well BUT did not understand there we were not part of the other group 😡 So silly way to run a simple hotel operation. Any attempts to ask any on the non-speaking Japanese staff to get an English speaking failed. It had to do with some silly cultural pride of not being competent to do their job that created this stubbornness and refusal to get an English speaking staff. Why 2-star rating instead of 1-star only because the English speaking French lady staff helped me to bring the billing attention to the duty manager who apologized for the delay & he resolved the billing issue eventually. Take note, I just stayed at The Westin Las Vegas a month ago in November & it took less than 5 min to check-in. What a stark contrast between this Westin Rusutsu & Westin Las Vegas. Shame that this winter ski resort bearing the Westin brand had

Rusutsu Resort Hotel was not what I expected, and was unlike any ski hotel I’d ever seen in Europe or North America. It was more of a village than a hotel, with a lot of rooms, but also several shops, bars, restaurants, amusement arcades, and other facilities such as ski waxing, a luggage forwarding service, and shuttles direct from hotel to airport. It has a great boot room and locker facilities, and is very nearly ski in/ski out (there’s a bit of a walk to the first ski lift in the morning). Its internal decoration had a large measure of flamboyance and whimsy, and the place felt wonderfully spacious. It even had an antique double-decker fairground carousel in the lobby. It reminded me a bit of Las Vegas hotels, and also of Arc 1950 in Les Arcs. I can see why it’s called a “resort hotel”. I liked it! Actually, it is fortunate that the hotel had so many entertainments and facilities, because facilities near the hotel seemed scarce. You are likely to remain in the hotel for your après ski activities. This is mostly not a problem but sometimes can be limiting, for example, the hotel seems to have only one place to get skis waxed and serviced, which was fully booked when I tried to use it. There did not seem to be any nearby ski service operations outside the hotel. I recommend you come here with your skis already serviced because you might not be able to get them done while here. Some of the hotel’s other resources seemed over-stretched. There was usually a queue for the breakfast buffet, although the staff were attentive and resourceful in managing it as best as their limited space allowed. My wait was usually no more than 15 minutes. My room was very nice; spacious, clean, comfortable, quiet, everything working. This hotel had a great idea which I recommend to other hotels. In return for vouchers, I agreed that my room need not be serviced daily. An all-win situation: it reduced costs for the hotel, reduced environmental impact, and meant I didn’t feel the need to tidy up my room every morning ready for the room service staff. I was given 2,000 Yen in vouchers for every day I volunteered to not have my room serviced, which I could use in the hotel’s shops, bars, and restaurants. Who needs their hotel room serviced every day anyway? Other hotels should copy this idea. Rusutsu (and nearby Niseko) are both great places to ski. The Rusutsu ski area is relatively small, but immensely satisfying for a few days of skiing. As a Brit who’s skied in Europe a lot, I’m also struck by how cheap it can be to ski in Japan (I thought Japanese skiing would be expensive). Slope side restaurants sell good food remarkably cheaply compared to Europe, and here’s a big thing – Japanese ski restaurants provide free, unlimited drinking water. That’s a big difference from European mountain restaurants where the only way to get water is to buy it in bottles for about 10 Euros per litre. Taking this into account, my Japanese ski lunches usually cost about half what

聖誕節期間我們在如蘇別墅住了一週,小木屋距離如蘇兩個主要滑雪場大約1.5km,早上、下午和晚上免費接送。別墅本身就是迷人的雪松小屋,相當寬敞,而且有足夠的暖氣。牀很舒服,水溫壓力很大,光線充足。唯一需要注意的是,小屋是“複式”的,即有一道普通的牆隔開你和鄰居。聲音很容易穿過牆壁,所以晚上要注意你的噪音,裝上耳塞,希望您能與類似的旅行者(例如家庭旁邊的家人,年輕人旁邊的青年人等)結成伴侶。除了小木屋外,還有一個主旅舍和一個公共浴室。浴室很大,熱,可愛。一切都一塵不染,這不是一個普通的壯舉,工作人員少,到處都是雪!住宿費用中包括了早餐,是小但美味的歐式自助餐,是西餐或日式美食的熱選擇。還可以從餐廳預定晚餐,都是日式火鍋,這些都很大,非常好吃。整體食物都很棒,酒吧也價格合理。如蘇別墅的亮點是工作人員。莫尼克、亞歷克斯、雪莉、良知山等人都非常友好和樂於助人。工作人員從來沒有遇到過任何問題,他們反應積極,友好,樂於提供小費和預訂餐廳。能依靠工作人員幫助您,感覺真的很好,他們真的幫助您完成了旅行。