圖恩圖瑞聖誕長者酒店的評價

The service here is quite good, the staff in the recee will give you some useful advice if you ask, room is really awesome, geting a nice view from the balcony. The fast is also break. 服務很好，房間有陽台，浴室，桑拿房。風景很好，週邊有幾家餐廳可以吃飯。早餐也不錯

Un merci tout spécial pour LAUREEN notre animatrice. Sa bonne humeur communicative, sa joie de vivre, sa connaissance des lieux et son engagement sans faille a grandement contribué à un séjour vraiment agréable ! Les activités en motoneige, les promenades plus ou moins sportives comme les séances de luge, ou les megaluges furent... fortes en émotions. La sortie en traîneau avec les huskies fut passionnante de bout en bout ! Les aurores boréales furent nombreuses et certaines exceptionnelles, et LAUREEN par WhatsApp nous en a averti à toute heure. Seul bémol, et à titre personnel : la longue file des rennes à la queue leu leu, avec un homme harnaché comme un rennes en tête... Bof bof bof... Et la séance aussi longue qu'inutile sur la sécurité de cette séance de manège pour enfants de maternelle... bof bof bof bof et rebof !!..

Première fois en Laponie et l’expérience nous a émerveillé !! La formule proposée par Jumbo/Fram est extra à 2 ou 3 détails près… ++ Beaucoup d’activités (inclues pour la plus part), une organisation bien rodée, les équipements grands froids prêtés… - - la distance entre chaque spot (chambre, petit dej et dîner pas au même endroit), aucune prise en charge des valises le dernier jour Honnêtement la gentillesse, la douceur et le professionnalisme de Laureen aura gommé ces bricoles ☺️ Bravo et merci à la team animation, aussi et surtout à Laureen !! I’ll be back 😉

我們三月住在這家飯店。抵達接待處並不順利。我們登記入住。我們住在飯店的附屬建築物裡。我們問那是哪裡？是的，走到外面，它就在那裡。到處都是雪，拖著行李箱在雪上走來走去，實在不太好。我先生回來了，然後有個服務生走了過來。步行相當遠。我們到達那裡時沒有電梯。於是拖著行李箱爬了兩層樓。房間看起來像某種青年旅館。糟糕的。淋浴/廁所瓷磚發黴。 對此有話要說。我們可以去飯店（主樓）每天75歐元，有點貴。飯店的早餐還不錯。工作人員幾乎都很友好。 酒店的酒吧晚上 10 點關門。可惜沒有別的事可做。我們的房間有一台可收看 5 個芬蘭頻道的電視。那沒什麼別的了。我們已聯繫 Scanbrit。待遇真的非常非常差。一直抱怨我們已經預訂了這家酒店。但不是發霉的浴室。洗完澡後是白色的。最後我們打電話給我們自己的旅行社，她為我們在酒店安排了一個房間！她付了錢。結果是每晚 45 歐元。太糟糕了，我們再也不會去這家酒店了！

我們一家人來了一週。我們的住宿體驗非常棒。郊遊真的很棒（雪橇犬、雪地摩托車、韁繩）。我們沒有時間感到無聊。 除了所包含的活動之外，所提供的活動都組織得很好。藝人 Geoffrey 和 Xabi 非常友好，讓我們度過了愉快的時光。房間方面，我們很幸運升級到了帶桑拿的單間公寓，房間非常好，空間很大，但是裝修很基本而且過時。至於食物，我們吃了半食宿，食物還可以，很基本。餐廳裡的工作人員非常友善，面帶微笑。非常正面的評價，景觀將是住宿的必備條件

首先，我的大部分抱怨都是針對 TUI 的，我再也不會使用它們了。話雖如此，酒店本可以更好地控制其資產和客戶服務。我曾多次嘗試在腦海中寫這篇評論，但它太複雜了！簡短的故事，與其他一些類似，我一家6 口預訂了3 個帶陽台的房間（1 月22 日，所以提前得很早）。有廣告上有一個錯誤，只有一間有陽台的房間。作為一個非常有禮貌的英國人，我接受了他們的說法以及每人每晚 3 英鎊的退款。在我們旅行的前一天，我收到了來自 Tui 代表「Courtney Klaus」的電子郵件，讓我知道我們的房間不在同一棟建築物內。家庭旅行的情況並不理想，所以我打電話給 Tui，表達了我的擔憂，並且對他們能否實現我期待的 7k 假期的信心越來越小。 「別擔心」我被告知，在整個入住過程中會有人陪伴我，這一切都會得到解決。 快進一天，到達機場並穿上我們的雪衣（這不是最好的利用時間，我可以想到其他方法來做到這一點），然後進入酒店。我被要求在主接待處下車去檢查其他家人的情況。他們對我的電話一無所知，並給了我一張地圖，指導我參觀大樓內的各個建築物。去找考特妮·克勞斯交談，她的臉上寫著「我知道你在說什麼，但我不在乎」。更糟的是，我詢問了我們週五（現在的星期三）預訂的雪地摩托車之旅，但被告知旅行將於當天下午 4 點開始！凌晨 2 點就起床旅行，還有 2 位年邁的父母感覺狀態不佳，所以不可能在森林裡閒逛 2 個小時，所以我問是否有其他選擇……考特尼說有，她會的很高興讓我預訂了周五的旅行，但我必須支付更多費用，因為它比我支付600 英鎊（週五）的旅行多了一個小時……現在我很擔心我一生中的旅行。我有點困惑，從接待區出來，準備回到巴士上…沒有巴士。我不知道它在哪裡，也沒有專門穿適合在零下 15 度的溫度下尋找它的衣服。透過與我最大的孩子和一個小精靈🤷🏼‍♀️的多次瘋狂電話，我發現我的家人被扔在距離大約 5 分鐘路程的另一棟大樓外。我見過比這更好的保釋旅館。我們回到主酒店試圖解決這個問題，並把我們帶到一個地方，卻被告知我們必須額外支付 800 英鎊才能獲得像樣的房間（我最初預訂的房間），但仍然不在同一棟樓裡。我們支付了額外費用，因為我們任何人都不可能睡在保釋宿舍裡。這不是飯店的錯。 Tui 是 100% 的罪魁禍首，他們缺乏客戶服務是一種恥辱。酒店工作人員告訴我們Tui犯了這個錯誤

Lots to like about this hotel. We appreciated getting a mini-apartment with a separate bedroom and living area with kitchen plus a Balcony, and the bathroom with sauna was great - showers always hot. There was also a big cupboard in the entrance way to dry coats and boots. The only downside of the apartment is that it’s a bit dated decor. We had to cross the road to the main building for meals, which was fine for us but worth knowing. We loved the food, lots of breakfast choices and different dinners. There wasn’t huge amounts of nice food (2 choices each night usually sausage/chicken nugget/pizza type food for kids but it was ok. The bar and dining area is really cosy and the staff are very friendly and efficient. The location of this hotel is the best. Opposite the ski/snowsuit hire shop and 5 mins walk to the toboggan run.

房間很基本，但很乾淨，在我們住宿的 4 天裡，沒有人透過客房服務進來，所以沒有補充茶/咖啡/巧克力/糖等，令人失望。從好的方面來說，食物很好，雖然我也喜歡蔬菜，一切都可以步行到達，我們在雪地裡穿的衣服非常重，上公共汽車很尷​​尬，太笨重了。總的來說，我們會推薦格拉斯哥聖誕老人假期的這次旅行，但我們將從給定的房間升級

與其他評論相呼應，這裡的自助餐比英國的學校餐差得多。我不得不說，食物的品質和選擇都非常不合格。做得好的自助餐對家庭來說是相當合理的，但我們不得不在外面吃早餐和晚餐，因為我們對選擇感到非常失望，食物通常不熱。誰想來這裡吃雞塊和薯條？四個人的房間很緊張，我們的床是壞的，所以你的腳會向下傾斜。房間確實很基本，但淋浴效果很好。沒有溫度控制，儘管暖氣關閉，但還是很熱。 總而言之，它代表著物有所值。

We had originally booked a room in a hotel, with options on offer. Balcony or sauna (or both). We "settled" for the balcony, more practical with children. When the accommodation was changed, and we were given a €420 refund, we were moved to what resembles a hostel or student dorm. TUI did not let us know that there was such a huge downgrade. The airport is only a 25 minute drive from Saariselka. 25mins does not seem so bad, does it? But when the tour operator brings you on a magical mystery to collect rental equipment (40mins), have a pointless rep meeting(1hr) and drop you off to check in and collect keys (20mins), the time adds up. With travel weary kids and a missed excursion it's not a great start. We missed a €400 excursion with no refund. To not disappoint the family we booked the same tour with a different operator which cost €900. Hotel drop offs and check it. Nobody had a clue what was going on. The Snowflake hotel residence were blissfully unaware as to what everyone else had to do. First they stopped at a hotel and some people had to get off to check in, collect keys and get back on the bus. Then others got off and didn't come back. We then got left outside the student dorm with no info on how to get in or where our rooms are and the "elf" and driver left. Que several minutes of us and another beleaguered family wandering around the building rattling fire exits before we found the main entrance (it was -14°C). Breakfast buffet: Look I know hotel breakfast can be hit and miss. But this was awful. Considering the majority of guests were from the UK and Ireland you think they would cater somewhat to their needs or the needs of kids, who are fussy wherever they're from. The continental selection was just processed meats and cheeses. Tinned fruit and tiny grapes. The hot food was tired looking eggs, boiled mini hot dogs and toast. It was utterly miserable. *After 2 days I would already say we would not come back. The cost just isn't worth it. You don't get what you paid for and you're ultimately let down. For the amount of money paid out you expect everything to be laid out for you and go perfectly. The level of misinformation, bad communication and direction just leaves you feeling it was a big waste of time and money. Dreading Santa on Saturday 😕.*

Probably the shabbiest accommodation I have stayed in for the price. Dreadful food which was left to get lukewarm in serving trays. Curtains didn't fit window, one of over bed lights fell off during night, draughty windows, very shabby indeed. Breakfast on first day a disaster!! too many people, not enough food, scruffy tables that were not cleared quickly, frozen pineapple, stale bread ..... I could go on!! First evening was appalling and inedible unless you wanted kids chicken and chips which were barely warm. Would never stay there again. On the plus side, the scenery was AMAZING, as was the magical day at Santa land.

We had a fabulous holiday with Santa’s Lapland staying in the Gielas wing at the Tunturi. Yes the rooms are a bit basic but you barely spend any time in them and they are cosy, warm and clean. The drying cupboard was a brilliant addition as was the sauna in the bathroom. We also had a balcony with a lovely view. We enjoyed the food - breakfast in the Gielas wing catered to both kids (pancakes, Nutella and doughnuts!) and the adults - variety of cereal, hot and cold breakfast. The evening meals were what you would expect - buffet style - but perfectly nice. My tip would be to get to your festive dinner bang on time - we did and didn’t have to queue for anything. By the time we were leaving there were large queues at the buffet tables. The lobby / bar area was very cosy with a roaring fire. Perfect for after dinner drinks and a few games of cards. The location is out of this world, magical doesn’t begin to describe it. We had an utterly magical holiday that we will remember forever, thank you.

Stayed at tunturi after booking with santas Lapland. Great hotel. We stayed in a Kontio Suite and well worth upgrading to one of these rooms if you can. Plenty of space in room for all your winter gear. Food was fine, if you are expecting fine dining it isn’t that but was always warm with plenty of choice for breakfast and evening meal even for our fussy eater youngest child! Overall great staff and experience at the Tunturi and with Santa’s Lapland

Booked a family stay at Lapland. On check in there was a mix up with our booking. We are traveling as a big family. Our rooms were separated over different blocks which were not close to each other (10 minute walk in - 20 and we have 5 children). Staying in a different place to my children was not an option. We lost the whole first day trying to get rooms sorted. 1 hour trying to check in. Another hour trying to book more rooms. Putting all our luggage in one room then having to move it somewhere else 3 hours later after agreeing to pay for an up grade just so we could be a in the same block. Shifting our luggage in -20 through the snow with 5 kids was an experience I won’t forget! Unhelpful staff. Would definitely not recommend and would definitely never book anything through TUI again. Upgrade cost £720 to be in the same building which we had to pay after spending 12k on a 3 day break and we was offered chocolates as a goodwill gesture. Our whole Lapland experience is completely ruined. Lots of wasted time and money and lots and lots of tears from everyone for missing so much time. Really upsetting and disappointing trip which we have been looking forward to for so long. We are just completely gutted and so upset with TUI and this hotel!!!! we are frequent flyers and my children have never been separate to sister hotels before!!