薩克拉門託 - 南納託馬斯希爾頓花園酒店

This hotel was clean, well appointed, and we received great service. The location of this hotel is in the suburbs, but it is still quite convenient. It is just off the highway, and depending on traffic is about 7-10 minutes to downtown, and 5-10 minutes to large shopping areas. The surroundings are other hotels or business buildings, so the area is quiet and feels safe. The hotel was very clean and feels almost new. Service was excellent. Lots of smiles. Really great bartenders as well! Facilities are very comprehensive. We were able to do all of our laundry, and the machines were new and only 1.00 per load. The swimming pool and hot tub were very enjoyable. The lobby, bar and restaurant area, and the outdoor patio were all spacious and clean. One thing you should note is that breakfast is NOT free. There is a $10 cost for the continental breakfast, and then there are ala carte options like omelets for between $15-20 each.

I tried to cancel a few hours after I paid as I was not needing to testify in Sacramento at a criminal trial. The hotel says that I had to work with Trip, and Trip says that the Hotel cannot cancel it. Now I have eaten the amount of the stay where I did not stay. Note sure I will ever use Trip again. What a fraud.

Great experience

We were denied the room type we reserved off-handedly and put in a ADA room w/ 2 queen beds instead of the king bed room we booked. This room was also right next to the highway which made sleeping very difficult. Also there was a very noisy party going on in the lobby when we arrived which seemed to be locals rather than guests. Not a great way to start our vacation.

It just smelled dirty. When we arrived, the windows were dirty. There was no reason they were ground floor windows, easy to dust off. They didn't open, again no reason as they were ground floor. A mere 4 inches of opening would have helped with the odor. Oh, there was a table on top of the couch. Al of the lampshades were covered in muck as well.

Bed was extremely uncomfortable, shower had virtually no pressure. Won’t come back, wouldn’t recommend.

The sheets on our bed were not changed before we arrived. They were very disgusting and filthy.