miriam sharon fineberg
2022年9月20日
I was shocked upon my arrival to find a group of what appeared to be homeless persons in front of the hotel and in the lobby. While the hotel and the room were clean, my wife and I felt very uncomfortable, particularly when we found that these individuals had keys to access the elevator and building. We are not 'snobs' but I resent paying over $300 a night to share this facility with 'street people'. My wife raised this issue with the person at the front desk who simply said "Well, you know we are a downtown hotel" So is the Hyatt and I did not see street people standing in front of that facility.
Pool water was extremely cold and towels were often not available.
My final surprise came when I got the bill and found out that I was charged almost $400 U.S. for my first night. Not sure if all of this is *******'s fault or Marriott's fault but I am not happy about this situation. Don't imagine I will get a reply but it would be nice if I did. M Freeman
翻譯