納帕谷阿麗拉酒店

Absolutely beautiful hotel with impeccable attention to detail by the staff to ensure that everything that we needed was taken care of and very timely. Never waited more than 30 minutes for breakfast to arrive, if I needed something to the room, it was extremely quick and so pleasant to speak to everybody on site. Fantastic experience and we can’t wait to go back!

我們入住的是葡萄園/泳池景觀房。房間視野開闊，擁有田園風光，還有一個巨大的轉角陽台，上面擺放著一張漂亮的大桌子、一個火爐和幾把搖椅。真是太棒了！ （這裡的房型差異很大。）服務也很棒！客房打掃得一塵不染，我們很喜歡夜床服務。房間裡到處都瀰漫著Le Labo香氛的香氣。床單奢華舒適，浴袍柔軟蓬鬆，遮光窗簾更無可挑剔。代客泊車和行李服務便捷迅速，附近也有很多好玩的地方。雖然飯店客滿，但絲毫沒有擁擠的感覺，也不需要等待。在我們入住的那個週末，酒店裡並沒有太多“喧囂”，這正合我們心意。 ——泳池邊全天播放音樂。在我們房間裡，關上玻璃門就聽不到，但泳池景觀房會聽到，所以建議像我們一樣把門開著。我們住在頂樓，沒有其他客人的噪音幹擾。 ——房間裡有一個金屬水壺，可以用來泡茶。我們人到中年，很愛喝茶。飯店貼心準備了茶。我們沒喝房間裡的Nespresso咖啡（我從來不喝），每天早上Violetta酒吧都提供免費咖啡。 ——我們週六和週日早上上了瑜珈課，感覺很棒。週日的Vivian老師特別好。 ——貝靈哲酒莊就在飯店旁。我們不喝酒（我知道！即使在納帕也不喝！），但我們在公共區域逛了逛，感覺很漂亮也很熱鬧。 ——菜單上的菜色不太吸引我們，不過我們還是在那裡吃了早餐（環球會員會員福利）。服務很棒。 ——沒有熱水浴缸，蒸氣室下午6點就關門了。總而言之，我們非常享受這次住宿，尤其是陽台、景色和一塵不染的房間。葡萄藤的對稱排列有一種奇妙的舒緩效果。再加上完美的天氣，讓我們徹底放鬆下來。

Worst 5 star hotel I’ve ever stayed at. The parking situation is terrible and such an inconvenience. The staff tried their best but during busy times, the wait was so long. We called for a cart when we left and I was told they were a little backed up but it would come shortly. 30 minutes later, it hadn’t arrived so we had to carry down all our things ourselves so we weren’t late to a tasting reservation. Then our car took forever to come out and we had to wait in the rain holding all our things. The amenities are poor. No hot tub and the pool is barely heated. There is no breakfast included which I should have realized when I booked but after other wonderful stays at Alila properties, I just assumed it would be included. The spa was beautiful but once again, lacking amenities. It just has a steam room with no modern spa staples like cold plunge, sauna, hot tub, etc. The housekeeping was also disappointing. We didn’t get turn down the first night even tho I called to ask for it. When the house keeping did come, it was well executed but not high touch. The toiletries in the bathroom were also disappointing. We stayed at the Estate Yountville before and they had the most wonderful selection of amenities, from bath bombs to sewing kits to intimacy kits. There wasn’t even a razor in our room and with my track record with calling guest services, I wasn’t inclined to call and ask. Long story short, stay somewhere else unless you want to pay luxury prices for a budget hotel.

Beautiful property but poorly run. We were told we had to stand outside for check in on a rainy, cold day as someone else was being checked in inside. They cheerfully offered us a cold welcome cold drink though - and as they kept us waiting we had to ask if they could turn on the heat lamps after we asked if we could not wait inside and were told no. The rooms/view beautiful, but we could hear the guest above us the entire time -and toilet kept self-cleaning throughout the night. Breakfast was good, but service was slow - took almost 30mins for our food after we ordered. And to top it off when we came home there was another $500 for resort fees and parking of which was never communicated with our booking or at time of check in/out + another $1,100 in pending charges for cc hold they did not clear until I called. Horrible experience for what should have be a luxury stay!

飯店不錯，但水質很差。水龍頭流出來的水是棕色的，洗澡和其他活動幾乎無法進行。

房間很漂亮，景色也很美。餐廳的食物不好吃，不過調酒師調的幾款酒很棒。我點了客房服務，結果所有食物都涼了，咖啡也是涼的，其實是溫的。非常失望！

我對這項服務讚不絕口（我知道有些評論對它的評價不高）。其中一個例子就是我們因航班延誤而遲到。餐廳 5 分鐘後關門。接待員把行李送到房間，我們則前往餐廳，按照菜單點菜，大約 8 分鐘後食物就送到了房間。在我們為期 4 天的旅行中，從代客泊車員到接待員到餐廳服務員等，每個人都多次付出了超出預期的努力。 此外，從我們的房間可以俯瞰葡萄園（有戶外壁爐），景色非常舒緩和放鬆（尤其是喝一杯葡萄酒時）。對心靈有很好的治療效果。 整體來說，這是一次非常棒的體驗。 飯店不太繁忙（三月中旬）。 設施很棒。餐廳的晚餐很美味（早餐也很棒）。浴室/廁所（加熱座椅）是一個優點。舒適的床和安靜的房間。 總的來說，我們住過很多 Ritz/FS/Rosewood 等飯店...強烈推薦這家飯店（第一次入住這個品牌的飯店）。唯一的遺憾是沒有使用水療中心，強烈推薦