納帕谷阿麗拉酒店

納帕谷阿麗拉酒店的評論

納帕谷阿麗拉酒店

1915 Main St, 94574, 聖海倫娜, 加利福尼亞州, 美國查看酒店詳情
納帕谷阿麗拉酒店
納帕谷阿麗拉酒店納帕谷阿麗拉酒店納帕谷阿麗拉酒店
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納帕谷阿麗拉酒店 評論-真實住客評語

4.5/5
非常好
59則評價
真實評價
位置4.5
設施4.5
服務4.5
衛生程度4.5
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所有評價(59)
正面評價(28)
附有相片或影片之評價(3)
負評(12)
入住日期 août 2023
其他
0則評價
1.0/5
發佈於 14 août 2023
My partner and I meticulously chose this hotel to commemorate our cherished 1-year anniversary. We envisioned tranquility, a haven where memories could gracefully unfold. Unfortunately, our stay became an agonizing ordeal on multiple fronts. From the outset, we were incessantly disrupted by noise disturbances. The insulation—or the glaring lack thereof—meant that we could hear every single footstep from our upstairs neighbors, transforming their regular movements into thunderous interruptions. The connecting room doors proved to be no barrier at all, as we could distinctly hear every word, every sound from the adjacent guests. The promise of a relaxing stay, a respite from the world, was shattered by the hotel's inadequate infrastructure. This could have been a mere inconvenience, but what followed was unfathomable. We received a chilling call from the housekeeping manager, Rosemarie Alberto, who accused us, with stern conviction, of possessing "crystal meth" in our room. Stunned and reeling, we watched police officers walk into our space, only to identify the suspicious "substance" as my innocuous Celtic salt. One would expect an establishment to recognize, regret, and rectify such a monumental blunder. Instead, they chose to evict us, using our response to Rosemarie's accusatory tone as a pretext. Appeals to the higher management, particularly Sergio Antonio Jimenez Dena, met with apathy and dismissiveness. Prospective guests should be wary. The allure of this place is overshadowed by its structural sound issues, rendering any hope for relaxation moot. Furthermore, our harrowing experience with false accusations and the management's refusal to acknowledge their grievous errors speaks volumes. To those seeking a peaceful, respectful, and memorable stay, I urge you to look elsewhere. Our quest for a cherished anniversary memory resulted in an ordeal that will forever haunt our hearts.
翻譯
入住日期 janv. 2024
其他
0則評價
1.0/5
發佈於 31 janv. 2024
While the resort is very nice i had issues with them billing me twice for my room and even after they agreed they made a mistake they would not credited me back. After 2 months of back and forth i had to contact the Hyatt corporate office to make my refund happen. It was a truly horrible experience and at rates of $1000 per night totally unacceptable!
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入住日期 janv. 2024
與朋友同行
0則評價
5.0/5
傑出
發佈於 30 janv. 2024
So beautiful for starters. Staff was thoughtful and looked after guest needs. Staff members were engaged to deliver high levels of service. Extremely nice property! The food was well-prepared and of high quality. Beds were comfortable and very clean. I was impressed with the patio fireplace. Overall the condition of the room was exceptional.
翻譯
入住日期 août 2023
其他
0則評價
5.0/5
傑出
發佈於 9 août 2023
Beautiful property in the heart of Napa Valley that makes getting around a breeze. We wanted to do a quick getaway and this place was wonderful. The staff is courteous and goes out of their way to make sure everything is being taken care. We had a short time and so didn't get to use the pool or spa but the entire property looks very well kept. we really enjoyed our breakfast in the morning and the complimentary wine in the room was welcome. We also booked some of our wine tastings through the Concierge and as guests of the hotel, the wineries comped our tasting. This was a wonderful surprise and one that maybe the hotel can market more. One thing I would like to see is have them include the mini bar and restaurant in the room price so that the room price doesn't seem that exorbitant.
翻譯
入住日期 juill. 2023
其他
0則評價
5.0/5
傑出
發佈於 31 juill. 2023
Here's a grateful toast to a lovely springtime stay at Alila Napa Valley! SERVICE (5/5) While I usually start hotel reviews with a property overview, Alila Napa Valley's service rocked so hard that I felt compelled to mention this part of the experience first! + **HUGE THANK YOU** to front office manager Maya! When we faced an unexpected issue, rather than having to sorrowfully cancel as anticipated, Maya went above and beyond to accommodate our stay while maintaining Alila's usual excellent standards for all guests. She even thoughtfully upgraded us to an ADA Vineyard View corner room, which required some ninja room tetris on her part. + Being greeted after a long drive by a friendly valet team as well as wine and fruit-infused water in the cozy check-in room next to Acacia House was so nice! We also appreciated the chilled bottle of Louis Pommery sparkling wine and 1/2 bottle of Markham wine that were waiting in our room. These extra touches made for a festive start to our special occasion celebration. + Thank you to Maricela, who proactively offered wonderful local dining recommendations and even wrote them down for us. Model Bakery's English muffins are as delicious as Maricela (and Oprah) noted! + Resort fee, waived for point stays, included helpful amenities such as valet parking, coffee/tea station, bottled water, 1/2 bottle of wine, $25 mini bar credit (handy for snacks!), and TREK bikes. PROPERTY (5/5) Nestled in St. Helena next to Beringer Vineyards, the compact property is a beautiful mix of the stately Acacia House and modern architecture rooms. + The pool, fitness center, and several nice outdoor lounge areas are all within a 1-2 minute jaunt. I happily took several work calls while basking in the sunshine of the outdoor areas. ROOM (5/5) WOW! Floor-to-ceiling windows, vineyard views, marbled bath, rainforest shower, and large outdoor terrace with fire pit - our first-floor room was spacious and stunning! + We especially enjoyed having coffee together on our terrace looking out on the grapevines. + Votary bath and body products, blackout curtains, and the handy coffee/tea/bottled water station made for a blissful stay. Thank you, Maya, Maricela, and the Alila Napa Valley team for making our stay so memorable!
翻譯
入住日期 août 2023
夫妻/情侶
0則評價
5.0/5
傑出
發佈於 16 août 2023
Absolutely phenomenal experience. Yes, you will pay more for your stay, but your experience at Alila will be one you will never forget. Everything was outstanding….the bed was super comfortable, bathrooms clean and overall amenities were awesome! Service was amazing. Also, I don’t think you could find a better location for Napa Valley!
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入住日期 juill. 2023
夫妻/情侶
0則評價
5.0/5
傑出
發佈於 30 juill. 2023
The staff was so helpful and friendly. I was blown away with the automation in the room and how gorgeous it was. I loved my private patio. The poolside bar was a nice tough and loved I could grab a beer and bring back to my room. Would definitely stay again.
翻譯
入住日期 sept. 2023
商務旅客
0則評價
5.0/5
傑出
發佈於 4 sept. 2023
The Alila Napa is an excellent location for a Napa retreat, be it for business or pleasure. Its proximity to downtown St. Helena coupled with being reasonably close to some of the best restaurants in Napa, including Yountville is ideal.
翻譯
入住日期 juill. 2023
夫妻/情侶
0則評價
4.0/5
很好
發佈於 30 juill. 2023
Overall good experience. Clean and friendly staff. Be aware if you book a garden view room you’ll have a view of the parking lot. Felt like we over paid for what we got probably would stay here again.
翻譯
入住日期 avr. 2023
夫妻/情侶
0則評價
3.0/5
發佈於 27 avr. 2023
뷰가 최고였습니다. 투숙 컨디션도 좋았으나 객실 정비시 요구가 들어지지 않아서 실망했음 컨시어지 직원일 불친절하고 직원들도 별로였음 특히 호텔레스토랑 음식은 정말 짜고 맛없었습니다 우리는 시킨 음식을 다 남겼어요 아카시아 레스토랑 정말 비추
翻譯
入住日期 déc. 2022
夫妻/情侶
0則評價
2.0/5
發佈於 9 déc. 2022
The room was nice and comfortable and had a beautiful view of the vineyard. But we were very disappointed by unexpected construction obstructing most of the hotel. The check in reception was in a hotel room. We could only access the concierge via phone. We were also very disappointed by the lack of activities since this was one of the other reasons that we chose to pay extra and stay at this hotel. There was only 1 activity (a pilates class) offered during our stay plus we could rent bikes. It was not worth the cost. There are other much nicer places to stay.
翻譯
入住日期 sept. 2022
家庭旅遊
0則評價
1.0/5
發佈於 28 sept. 2022
Service during our check in process was terrible and no communication given to us of when our room would be ready. No amenities or map was given so we had no idea of where anything was. After waiting patiently, we left the hotel and were told that we would receive a call or text when it was ready. After patiently waiting, we called the hotel and they mentioned that it was ready. It was infuriating to wait when no call or text was given back. For this type of price range, we will be going elsewhere in the area as there are a lot to choose from.
翻譯
入住日期 sept. 2022
夫妻/情侶
0則評價
1.0/5
發佈於 24 sept. 2022
Horrible customer service. They aspire to be a Meadowood or Auberge but on a budget Hyatt level of service. Don’t bother. Staff in the restaurant and bar were rude and dismissive and it was obvious that they did not care. At the price point, you can do so much better given the heightened level of offerings in the Valley.
翻譯
Song H
入住日期 juin 2024
夫妻/情侶
5.0/5
傑出
發佈於 20 juin 2024
Beautiful stay at the Alila! The staff was friendly and helpful, esp the valet guys. Courteous and even charged my Tesla without me asking. My fave was the room! Very luxe! We had the deluxe room with outdoor tub on the balcony overlooking a babbling brook and the Beringer estate grounds (ok it’s their parking lot technically, but there’s a lot of tree coverage and feels quite private). The marble bathrooms with the electric toilet/bidet is awesome. You don’t have to use it, but it’s nice and cleans your tush if you do. Loved the spa! Very cozy and felt very zen. Massage was great! Steam room nice! It’s small, but there wasn’t anyone but my spouse and I so it felt very private. We also had breakfast at the one onsite restaurant, Violetta. Quality good food. French press coffee mmm! Special touches that made it memorable were wine bottle upon arrival for anniversary, room upgrade, turndown service and free valet (there’s no parking). No kids. Adults only resort. Tips: Beringer Estate is next door. They have beautiful grounds you can stroll through. Downtown St Helena is 15 min or 1/2 mile walk from the hotel. Coffee shops open but nothing else til 10 am. Con: small pool. Stayed mid-week in June.
翻譯
SandraP887
入住日期 juin 2024
夫妻/情侶
1.0/5
發佈於 6 juin 2024
Do not recommend, checked in over 24 hrs ago and the suite still does not have working air conditioning and mini fridge does not work. Room was 86 at checkin and 5am was 80 degrees. Front desk keeps saying it’s working. Mini fridge is an oven, engineer cannot fix it. We cannot even get ice and there is no ice machine. First trip to Napa spent sweating all day and ended w a migraine. No ice or water at the pool, for a category 8 hotel Hyatt should be ashamed. Extremely expensive trip spent miserable and hot. Front desk has been of no help. As a globalist it’s unacceptable to me. I would never return here.
翻譯