聖基茨温德姆華美達度假村

Worst experience I’ve had in my many years of travelling We checked in late as we had a reservation at a restaurant for my friends birthday so we dropped our bags and got straight in a taxi. As we were leaving the staff told us the reception was closing which I thought was strange as it’s a hotel what if you need something? Upon our return to the hotel we realised there was no security at the gate and our taxi driver had to get out to physically open the gate We booked to stay in a villa with private pool but the villa clearly hadn’t been cleaned in weeks there was dust and spiders everywhere Literally 100’s of tiny spiders in the beds under the sheets and throughout the whole villa Towels covered in old spider webs and dust Dead cockroaches in the living area Lizard poop on the headboards and the chairs it was just gross a huge centipede even made an appearance As soon as we realised the state of the villa we tried to contact the number provided by trip but of course there was no answer as all the staff had left the premises. I let trip know we had to leave because we felt unsafe and that the villa was too unsanitary for us to even sit in. The villa didn’t have curtains for all the windows so you could see everything from outside And because there were no lights on outside the villa (we had to use our phone light to see the path) you wouldn’t know if anyone was standing outside looking in as they would literally be covered by the darkness Very sketchy and unsafe especially when there is no staff or security on site As a woman this is beyond concerning We returned in the morning at around 10 to drop the key and make a complaint I gave them my details and was told management would be in contact There wasn’t an apology or an ounce of care from Annika who heard my first official complaint I was in communication with trip who said they would contact the hotel, investigate and get back to me. The staff at the hotel told trip I hadn’t made any effort to contact the staff at the time of my findings or when checking out. How was I supposed to report to staff that aren’t on the premises? And claiming we didn’t make a complaint when we checked out tells me they simply threw out my complaint and my details as soon as we left the building. We went back to the hotel that afternoon. We were told by Kimberly that if we didn’t stay in the hotel then we would be eligible for a refund. I have this on video recording because at this point we know the staff aren’t telling the truth and would most likely claim they didn’t say so. We said that’s fine there will be cctv footage of us coming in and leaving within 45 mins max and returning the next day to officially check out. We were given a number to contact, we requested the CCTV footage and haven’t received it as they clearly don’t wish to give us the proof we would need to get a refund. Despite making a third complaint with all the proof they have refused to refund me and have instead offered us to stay again… as if anyone would want to return after being treated so poorly and traumatised by the bug infestations and utter lack of safety on site. The hotel is unsafe. Having a hotel of that size with no staff and no security is a recipe for disaster The staff are rude and untruthful and I still haven’t received a refund Disappointing doesn’t even cover it they ruined my friends 30th birthday and due to this experience I doubt I would try to stay at another Wyndham resort or hotel again Abina took a photocopy of my card front and back with the security details I found this very strange. Having a card on file or charging a deposit is a normal but this made me feel wary Luckily when I checked out and requested the paper back it was given with no issues but still very sketchy I have already reported to my bank just incase Sketchy staff Sketchy hotel -1/10 if I could rate it that I would

如果您想要體驗現代風格，又不失寧靜祥和，那麼華美達就是您的最佳選擇。

Ramada飯店的前台接待員態度粗魯且非常不專業（她拒絕透露姓名，也沒有佩戴名牌，我猜她可能是總經理，但她同樣拒絕透露姓名）。今天是3月7日，我的生日，所以我和妻子決定在Ramada酒店放鬆一下（我住在島上）。從早上到酒店一切都很順利愉快，但在離開前，我去餐廳結帳。餐廳裡擺滿了玻璃裝飾品（附圖）。當時我正在結帳，妻子坐在沙發上，我兩歲的女兒突然離開媽媽跑過來，不小心碰碎了一個玻璃花瓶。我向他們道歉，並出於好心詢問是否需要我賠償花瓶的損失。那位女士去找了管理階層（她說是總經理，但拒絕透露姓名），回來後告訴我需要賠償400美元。我感到很震驚，因為我以前也在酒店工作過，也發生過意外，但酒店從未向顧客收費或對顧客有如此惡劣的態度。我和他們爭論了很久，那位女士最後還是離開了。我再次向飯店管理層詢問，他們卻要我支付150美元。我立刻上網查了一下，問那位女士為什麼我要付這麼多錢，因為網路上這款笑臉花瓶只要29美元（附圖）。我提出支付雙倍價格60美元，或讓我自己訂購花瓶寄給他們。他們拒絕了，堅持要我付150美元才能了結此事。我反覆解釋，讓他們明白這對我來說是一筆巨款，但前台接待員態度極其惡劣，威脅我立即付款，否則就報警，還說了一些不堪入耳的髒話，並說不付錢就不讓我離開。由於員工態度強硬且粗魯，我別無選擇，只能支付150美元離開，因為他們已經毀了我的生日（順便說一句，他們明明知道是我的生日）。我建議帶孩子的家庭不要入住這家飯店，除非你準備好為飯店發生的任何事情（無論是否是你的錯）支付任何費用。我祝福飯店老闆一切順利，但就我個人而言，我對此深感遺憾。我發誓以後再也不會去拉瑪德酒店了，我也會把這件事告訴我的朋友和家人。

不推薦。地方很奇怪，幾百間房，只有幾間住滿。感覺就像置身於電影《閃靈》裡的飯店。酒店離哪裡都很遠。從機場搭計程車要42美元，差不多一個小時。房間很新，但空調和保險箱之類的東西都壞了。而且房間似乎很少使用，到處都是蜘蛛網和灰塵。住了一晚就離開了，想取消本週剩下的預訂。 Kimberly 給我們找了個麻煩，她得跟經理確認，但經理拒絕透露她的名字。 Ramada 網站上的政策是罰住一晚。剩下的錢還在爭取退款。我搬到了 Koi 度假村，好多了。

This is one of the most gorgeous resorts I’ve ever visited (and I’ve been all over the Caribbean). The pool area is absolutely gorgeous. Service at the cabanas was incredible. People were so genuine and nice. It’s pretty secluded so if you want to go into town, it will take a longer taxi ride but I got exactly what I came for. Definitely somewhere I would visit again.

I stayed at the Ramada in St. Kitts for what was supposed to be a two-night stay during the Music Festival. It turned out to be a frustrating experience from start to finish. I’m giving this hotel one star—only because the staff were trying. The issues here are clearly bigger than them and seem tied to poor management or ownership. I checked in late at night. The staff at the desk were polite but overwhelmed, which I expected given the busy weekend. I got to my room and went to take a shower, only to realize the shower head was cracked and spraying water sideways onto the wall. I didn’t complain—just used the handheld attachment and made do. Around 4 a.m., I got up to use the bathroom and the toilet wouldn’t flush. By 6 a.m., it was still down. I also noticed the room had no iron. I called the front desk a few times—no answer. When I checked the shower again, there was no running water at all. No warning, no note, no communication. I walked down to the front desk area and found it empty. Computers were covered in plastic. A security guard told me no one comes in until 8 a.m.—which is ridiculous for a hotel of this size. I asked him to call the manager, and the manager told him there was a water issue on the island and water would be turned on “shortly.” Whether that was true or not, guests should’ve been told. I had no way to bathe or iron my clothes for work. I ended up using the two small bottles of complimentary water to rinse off and went to work in wrinkled clothes. After that, I started calling around to find another hotel and was lucky enough to get a room at the Marriott—my original choice, which had been fully booked. I asked my partner to pack our bags and head to the front desk to request a refund for the two nights I booked. They refused to refund both nights and only agreed to one, citing “company policy.” This place is a mess, and unfortunately, it’s not the staff’s fault. They were polite and professional under pressure. But basic things—like working plumbing, running water, a 24-hour front desk, and honest communication—are completely lacking. I won’t stay here again, and I wouldn’t recommend it to anyone. Just book the Marriott. You won’t be disappointed

We really enjoyed our time here. The staff were very friendly and professional, particularly the manager. The rooms are spacious and modern. They have a large pool to chillax in and NY far the best chinese food on the island. I would definitely stay here again