聖路易斯四季酒店

My girlfriend and I stayed at the Four Seasons St. Louis on June 21st, which was my birthday. What should have been a special and relaxing occasion turned into a very distressing experience. While using the bathroom, my girlfriend fainted — primarily due to the dangerously deep and slippery bathtub design, which lacked proper anti-slip protection. She fell and hit her chin on the sharp corner of the table leg, causing bleeding and severe bruising that lasted for days. After returning home, we had to seek medical treatment and pay additional out-of-pocket expenses. The hotel’s response was minimal — just a bandage and some ice. There was no professional medical assessment or follow-through on safety protocols. It’s now been nearly two months, and despite a brief voicemail from hotel security, we have received no clear follow-up, apology, or discussion of compensation or safety improvements. This is absolutely unacceptable for a property under the Four Seasons brand. I am writing this review not just for accountability but also to warn other guests about the potential safety risks. We expected a standard of care and attention that was simply not there when it mattered most.

Equipe excepcional, meus agradecimentos ao Karim, muito gentil e prestativo. Ótima estadia.

We enjoyed our stay. I mentioned that we were celebrating a special birthday and they unexpectedly delivered a small birthday cake with plates and utensils. The only complaint is that we left the room without eating the cake (saving it for later) and returned to our room to find that when the staff came in for “ turndown” service they took away the plates and utensils and threw away some things we were planning to use to celebrate. We appreciate a tidy room, but maybe overstepped in this case.

Hot tub was closed. Pool closed at 7:00 pm. Brown stains on bathroom wall by the toilet. Duvet also had brown stains and was not switched out after leaving a note for housekeeping after our first night. Would not recommend this property.

We absolutely loved our stay at Four Seasons St. Louis as a family of four with two young children. From the moment we arrived, the hotel went above and beyond to make our family feel welcome. The kids were delighted by the thoughtful welcome gifts, and the complimentary family movie night, complete with an incredible snack box, was a highlight of our trip. Throughout our stay, the property was impeccably maintained, and every space felt spotless and well cared for. What truly set the experience apart were the many thoughtful touches and personalized details that made us feel valued as guests. The combination of exceptional service, family-friendly amenities, and luxurious accommodations made this a memorable stay, and we look forward to returning.

Property great. They deliver excellent service at a great value without being intrusive. Food at Gordon Ramsay’s kitchen was exceptional and the ambiance was wonderful

Hotel and guest room layout is less to be desired. Trying to be Las Vegas, but lacking the atmosphere. Everything is extremely overpriced for the value you get in return. Nickel and dime for all amenities used.

The best hotel in STL by a mile. The service and food are a big step above the rest. The room is what you would expect in a Four Seasons, serene and elegant.

Spa was not opened so that was disappointing. Also the bathroom make up mirror was not working ( didn’t light up) and I wish there was a selection of better pillows . Those are way too soft. Nice stuff and helpful though .