I am writing to express my disappointment with my recent stay at your hotel, which was marketed as a luxury experience. Unfortunately, several issues significantly impacted our staycation, especially considering we were traveling with a 7-month-old baby.
Firstly, we encountered a lack of hot water in our initial room, necessitating a room change. Additionally, we were surprised to learn that daily room cleaning services were not provided. This was attributed to previous incidents involving the alleged theft of guest items by the cleaning staff, leading to a policy where rooms are not cleaned during a guest's stay.
Furthermore, we noticed considerable dust accumulation in our room, including dirty vents, and found the heating system to be inadequate. These conditions are not only uncomfortable but also raise concerns about the overall maintenance and cleanliness standards of the hotel.
While the exterior architecture and lobby decor are indeed impressive and beautifully designed, the quality of our room and the services provided did not meet the expected standards of a luxury hotel. Regrettably, this experience has fallen short of what we anticipated, and we will be checking out tomorrow morning.
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