聖彼得堡Old Northeast Rally附近酒店

Short review: This hotel overcharged me $2,278.20 and did not want to help me resolve this. It's been 1 week since I checked out, I still don't have the money, so I had to call my bank to try to figure it out. The Rooms are ok and breakfast serving staff, maintenance and housekeeping were friendly. Long review: I am assuming this Tru by Hilton does not want to pay fair wages, and they have to hire anyone and those employees (front desk) look like they hate the job. Therefore, customer service sucks so bad and employees are not educated or trained to do the job. I stayed 2 times. One time for 5 nights and another time a week later for 24 nights. When I checked in both times, 2 different employees looked very miserable and indifferent at their desk. I did not expect extraordinary customer service, but I expected a greeting and explanation of rules, deposits, breakfast time, etc, and that obviosly did not happen. Apparently, this 2 star hotel is charging $50 per night deposit. I am still not able to believe that. I stayed for 24 nights. I expected my credit card to be charged $4,031.93 upon checking in and parking at the end of the stay (this happened during the 1st stay and I figured it would be the same the next time). What actually happened is that my card was charged 13 times with random amounts over the course of 24 days, and those charges were difficult to keep track of. Very strange. I'd rather pay all $4k at once. A few days into my stay I asked a morning employee about that and they told me that this is a normal procedure with big amounts. OK. I am still unaware of $50/day, I mean any educated employee would make sure to inform about that taking into consideration the 24-night stay. Fast forward to 4 days before the check out, I am calculating all those posted charges (not even pending), and it comes out to a little more than $6,380 (my final receipt including parking was $4,802.40) so I am confused and nervous. I assumed it was a glitch in the system, so I called both CS and front desk, both of them told me ”I don't see any other charges than $4,031.93, and I can't see your bank charges” (like duh, of course you can't that''s why I am calling). It was a very aggressively-speaking lady that stated she was the manager on a Sunday at around noon on 9/29. I don't think she was the manager, and she could have just simply said ”Let me get your contact info and my manager will contact you later regarding this issue”. It would be great. But it did not happen and I was offered zero solution or help. Still did not mention the deposit per day. I decided to wait and see maybe all those charges will be reimbursed after checkout. A day after checkout all the charges are posted and suddenly the total of those charges comes up to $7,080.60. And my receipt after check out is $4,802.40. That's $2,278.20 difference. Even if they charged me $50/day, that would be only $1,200. And those would be pending, not posted. I don't know about you, but $2k is a lo

Every aspects are very good，only the air conditioner has some noise，but okay，the staffs are all very nice，especially Amanda，a very lovely girl with Good patience，help me a lot!

Overall this is a pleasant building. But neither the room nor the “restaurant” were what I consider Holiday Inn standards. The room was tiny with a trundle bed that wasn’t in the least bit comfortable as a sofa. The mattress was way too soft. The “air conditioner” was a noise machine that didn’t seem to change the temperature or sound no matter which temperature we set the thermostat for. The “desk” was a table slipped under a shelf. It had to be pulled out towards the bed, blocking passage, to let a laptop be opened. We did a lot of getting up to let each other by. (Rm 411). We asked for the AC to be fixed but it wasn’t. The Breakfast was limited. Oh, and you can get two pancakes, but not just one? At least coffee (just one pot, no decaf or hot water for tea) was at no extra charge. But - the building was clean, the staff, including housekeeping, was as pleasant as they could be, and the parking was free. Nice fitness room and outdoor pool.

Everything about the hotel met or exceeded our expectations. The location right off the freeway was very convenient for getting around the area. We had a west facing room, away from the highway side of the hotel. We did not hear any noise, but I don't know if the east facing rooms would be louder due to freeway noise. The entire facility was extremely clean including our room, the hallways and other common areas and the pool area. Its a nice big pool, by the way. Even the breakfast room was kept clean when it was busy and the food was continually restocked. My only minor, minor complaint is I wish there was more fruit selections. The first morning there were only grapes and the next morning only cantaloupe. The hot food was good with eggs, meat, potatoes and a waffle maker. The front desk staff was friendly and helpful. We were in town for a wedding and realized we needed to cut some tags off our clothes. The clerk could not find a scissors, but she dug in her purse and found a nail clipper to save the day. The housekeeping staff was also friendly and took their work seriously based on the cleanliness of the hotel.

我和家人今年8月在聖皮特海灘希爾頓花園酒店度過了愉快的時光。我們剛在颶風德比之後到達,但酒店場地完全清理乾淨。工作人員非常友好,泳池區,泳池酒吧/餐廳都很棒。我們有一個海景很棒的房間,這是一個不錯的享受。海灘也很華麗,酒店出租車免費帶房間,海灘很棒。它感覺真的是加勒比海的白色沙灘。最後一天,我在泳池區丟了帽子,我想特別提一下友好的工作人員,特別是卡珊德拉,他試圖爲我追蹤我的帽子,在不可能的時候,費了很大的勁才找到類似的帽子,然後寄給我。說實話,從來沒有遇到過任何工作人員費了這麼多的勁才幫忙找到和更換丟失的物品,真的讓我很驚訝,展示了酒店如何將“服務卓越”提升到下一個層次。謝謝Cassandra!

This is not our first time staying at the beach house suites but it has been by far our best experience! The rooms are spacious, clean, and the hotel has every amenity that you would need. Our trip was especially highlighted by the quality of the beach side service. Fabian was outstanding and was so attentive during our time spent at the beach. He went above and beyond in making our family as comfortable as possible. We will definitely be back!