洲際Staybridge Suites酒店聖安東尼奧拉克蘭空軍基地區域

每個人都超級友好，我們的房間乾淨整潔，孩子們說這是「有史以來最好的房間」。我們對這次住宿非常滿意，一定會再來的！

對於一家開業不到 2 個月的酒店來說，這次經歷真是令人傷心。我拍攝的照片和影片肯定會影響他們未來的生意，但我希望我提請他們注意的諸多問題能夠得到解決，讓我以後的住宿更加愉快。他們沒有很好地補償我住的那幾天，只給了不到一天的積分，更糟的是，因為我沒有直接向酒店預訂，然後要求價格匹配，我失去了退款或免費升級的任何希望。吸取了教訓。我的孩子在這次住宿期間受傷，因為他們沒有確保房間安全、櫥櫃安裝好、窗簾桿安裝正確，而且從未打開的爐子散發出強烈的燒焦味。我還沒有決定是否要尋求法律顧問，但下一個人可能會起訴他們。請務必檢查房間的清潔度、安全性、是否有看不見的危險，並友善地對待前台人員，這不是他們的錯。它屬於維護、頻繁的單元檢查、客房服務人員看到而不報告的責任，總的來說是經理的責任，不管那個人有多愉快。服務很棒，即使考慮到我必須換到 3 個房間，甚至 3 號房間的鎖也鎖不上。他們保持著專業的態度，即使我一直為打擾他們道歉，他們仍然主動提供幫助並與他們的經理溝通，讓我們大家達成共識。我會再去嗎？如果我沒有獲得足夠的積分來兌換有積分的房間，我給這次體驗打 2/10 分 - 2 分只是針對員工的服務。我無法烹飪我帶來的食物，因為第三個房間的爐子不工作（門沒有鎖）。他們有沒有提供任何優惠券、代餐、禮遇住宿或任何東西？沒有。哦，永遠不要滿足於你得到的前三分之一的東西，因為他們會向酒店收費，說你接受了報價，然後你就得還錢。

這是一個不錯的選擇，可以在飯店住一天，方便

I overall enjoyed the overall ambience of the hotel. What brought the stars down was the cleanliness of the bathrooms. There was hair in the shower, and the toilet was disgusting. I did address this with the front desk and they assured me i would receive points, I’m not sure if I’ve received them as of yet.

Ok stay... Need more cameras in parking lot for security. Breakfast was disappointing. Eggs weren't overcooked, more like burnt. Room was ok but definitely improvements needed. Need enclosed shower with handles on inside to prevent slip accidents. Need shelf to place shower toiletries on. Tv not in good location, hard to watch. Also, tv kept freezing up. Would stay again but maybe try elsewhere also.

Room was filthy! When we arrived there was left over food from previous guest under the bed. Bed sheets had stains on bed that was very visible. Bathroom trash was not changed, left over tampons was in trash can. Tooth paste stains in the sink and body wash in tub as if someone had just taking a shower in the tub. Room had a horrible odor. Asked housekeeping to change sheets, we left for 4 hours and sheets wasn’t changed. Front desk receptionist was very nice and professional and tried to help as much in the situation.