We were greeted with exceptional service and were able to check in early, which started out our trip with 5 stars. However, with 5 adults staying in one room, bath towels, wash clothes and hand towels were insufficient. We don't mind reusing our towels if there were individual spots to hang all our towels so we could remember whose towels were whose. Some employees gave us an issue when we would ask for additional towels on two separate occasions. The sofa sleeper is NOT a sofa sleeper, it is a trundle that pulls out below the couch which was very uncomfortable for an adult to sleep on. We had to request bedding for the trundle. Our reservation did indicate 5 adults were sleeping in the room. Pillows were scarce. The day after my return home, I was charged around $93 for parking when we did not have an automobile to park in the lot. Upon checking in, we were asked if we would be parking an auto and I indicated that we were not, we Ubered to and from the airport. When I called the hotel about my charge, "Cat" was very rude and inappropriately spoke to me about my charge. I indicated she has 24 hours to reverse the charge or I will be disputing it with my credit card company.
翻譯
