聖安東尼奧河濱步道河心萬豪酒店(San Antonio Marriott Rivercenter on the River Walk)

Nice and clean hotel.

Check in was rather awkward. Was greeted and then asked if I had already checked in. How could I if I had just arrived? Had to stand there and wait while others checked in with no issues. Even though we ended up getting our room, it was rather uncomfortable having to wait as if I had done something wrong.

The stay itself was good but really upset me is related to the reservation. My reservation had an upgrade option for $5 that included free valet parking. When I checked in at the hotel the front desk didn't have it on their end. The clerk said that's ok, I'll remove the valet charge. After my stay when I got the email bill, I was charged $50 for the one night valet charge. Infuriating on a couple levels. One, that Orbitz reservations and Marriott communications were not the same, and two, the clerk said she removed the charge, but didn't. Makes me feel like if I hadn't looked at the bill, they would have got away with it. How hard is it for what you book online to be the same as when you check in?

I’ve been staying at the Mariott RC for over 35 years and I wouldn’t stay anywhere else. The staff there are unbelievably nice and treat us like family. There’s a reason that a lot of the staff have been there for years and years.

Amazing Customer Service!!! We arrived and received Mexican Candy, Complimentary Drinks, Free Tour Ride of the RiverCenter and Credit for eating in their restaurants. It is near restaurants, tourist attractions and a very Inviting Atmosphere!!!

From the moment we checked in we felt welcome. The front desk person was very courteous and polite and offered many suggestions that enhanced our stay. We would highly recommend this property!

Unexpected charges, Staff was not knowledgeable about certain chargesthrough ******* app, Having to pay for parking was a inconvenience.

Reserve una suite para 3 niños dos adultos y solo habia una cama king y un sofa cama individual. Cuando hable a recepcion me mandaron un colchon inflable desinflado y esa fue su solucion!

The pool was not working. We got offered to swim on a property across the street but that pool was not working either.