聖安東尼奧北部石橡樹區燭木套房酒店(Extended Stay America Suites - San Antonio - North)

Falta más limpieza, hay muy malos olores

Stay away from this hotel. Looks nice on the outside in a nice area of San Antonio but beware. Our room had roaches. In the shower, bathroom fixtures, crawling on the microwave, and the walls.

Window entirely opens with zero screen or protection to keep a child from falling out of hotel. The room stinks. There are no shades. The bathtub doesn’t have a stopper to use tub for children. The phone doesn’t work. And the elevator can be heard opening and closing all night. Horrible hotel. Really. Horribly hotel experience. Worst ever for me.

Friendly staff. Iron and ironing board were useful. Few amenities. Table legs need tightened. No dish cloth to clean up spills. Was there 10 days - no one picked up trash.

Phone did not work, no smoke detector, called ahead for a bed for a toddler when checking in clerk said there was none. She stated she would look, she never delivered one nor did she come to the room(since the phone didn't work) to let me know she found one. When I checked out, the pack & Play was in a box behind the counter and a staff member said she brought the bed to the night clerk but was not told to deliver it to my room. Spent a sleepless night to prevent baby from falling off the bed. Breakfast is not acceptable.

First room i was in had roaches second room moved too broken furniture. Staff was supper nice. Pool in operable broke so dont trust website when they say pool.

The room smell was horrid. Had to sleep with window open and still couldn’t get rid of it. Absolutely horrible. Web site claims breakfast, but it is a lie. Front person tried to minimize the issue by saying ’limited’ breakfast, but there was only coffee available. Would never ever stay here again, or recommend it to anyone… Horrid smell….

Just one room left with broken doorknob…We refused stay in a room like that and canceled right away …I still don’t have my money back

The front desk staff were very helpful, providing suggestions for dining. They were all friendly, professional and courteous.