聖安東尼奧斯頓歐克伍德斯普林套房酒店

We were excited after reading the reviews on Google, but when we arrived the single elevator was broken. We asked for a first level room, but were told they were sold out for the night. We arrived to our room and it smelled like it was smoked in but covered in air freshener. The smell seemed to be soaked in the walls. Since we were already told they were sold out, we didn’t attempt to ask for another room. The rooms mostly clean. We had 3 people and only 2 sets of towels. The room felt muggy and again, smelled.

Reception staff were unhelpful, borderline rude. We arrived early, were unable to be checked in until 3 and I needed to go to hospital. Our cellular wasn't working so we asked if we could log in to the WiFi in order to book an uber. Told that wasn't possible until we checked in. Tried to use the lobby phone and that didn't work either. Eventually a hotel guest offered to drive us to the hospital. Told we were unable to leave our luggage either, we left our 81 yo mother to look after the luggage until we returned. During our stay, the one elevator broke down and was not repaired by the time we departed. One of the reasons we booked this hotel was because the rooms had kitchenettes. Unfortunately there were zero utensils, not even a teaspoon, glass or mug in our room. To finish on a more positive note, the rooms were spacious and clean, and there was a complimentary coffee machine in the lobby.

La habitación estaba con un olor a perros insoportable

Buena opción para el precio Buena ubicación, cómodo y seguro

It was okay the room is good but front office is not always staffed would make it hard if you lose your key

Everything was decent. My only concern was there being blood left behind on the toilet seat that we had to clean before using.