I had 2 rooms, 1 for me, 1 for my mother and sister. I got to my room and it was dirty. Tar on the floor, carpet had stains, and felt dirty in bare feet. The other room had roaches and was just as dirty, no tar though. The person behind the desk at night was very apologetic and offered a refund, but did not know how to process it. She asked me to call the following morning to get a refund from her manager. He was not apologetic at all. Was refusing a refund, and proceeded to tell me that because I was there a couple of hours before I reported it, that he didn't need to refund. I told him that I expected better customer service and a clean place to stay. I am furious with what he thinks is suitable for someone to put there toothbrush on. The night lady even took pictures of everything that was wrong, but he wasn't having any problems with the conditions. I would not ever, EVER, recommend this hotel to anyone. And I've stayed at some pretty bad places.
翻譯