SureStay Plus Hotel by Best Western San Antonio North

Good place to stay for business trip, the guy who who checked me was rude he repeated himself several times that they charge a $100 deposit. Ok then do it I said ok that’s fine. That was weird but ok place to stay.

Me molesta que no es la gran cosa y te piden que dejes 50 Dlls por seguridad de Nonse que y no te los regresan pura mentira ni en los hoteles de tanto cache te piden garantías

La verdad no volvería a ese hotel . Está en mal estado y está viejo todo su mobiliario deberían de renovar todo

Falta más limpieza cambiar colchones Más personal limpiar cuertos todos los días

Excelente

TLDR: Feces in room discovered in the morning, hotel tries to blame me. Son and I on a work trip. Stay in hotels all the time, generally budget brands. Tried to check in 30 min early and was told it would be an extra $10. Asked if I want 1st or 2nd floor. "I really don't care as long as it's clean." Found a dirty washcloth in the bathroom after check in. Sheets on one bed had a stain, but believed at the time they had been laundered. In the morning after a tucked in portion had come untucked overnight, discovered what appears to be feces on bedding. Early morning check out, no manager available, no one I can call. Work trip, so no time to push against obfuscation. Dirty breakfast area, dust, expired food. Lovely view from window while having morning coffee. Run down, cheap renovation. Asked for manager /owner to call me the next day. Get a call two days later. Accuses us of doing it. Says that staff claims we are lying. Offers "10% off," eventually 20%. I want full refund, told that won't happen because we already slept in feces bedding. I explain that in any other circumstance, like let's say you find feces in your food that you already ate part of, you still get all your money back. It's unsanitary and dangerous. I give refunds at my business if mistakes were made, no problem, the customer comes first. DO NOT TRUST THAT THIS PLACE CARES ABOUT YOUR HEALTH, SAFETY, OR YOUR EXPERIENCE. THE MANAGER/OWNER DOESN'T CARE.

This hotel is very clean! The breakfast is basic, but has eggs & sausage plus some cold items. The bed was so hard that we actually went and bought a memory foam mattress topper. I would stay here again, but I will be bringing the mattress topper with. The room had LVP floor which felt clean.

There is no elevator. The AC unit didn’t work properly. The couch had ugly stains. There was an odor in the hallways. Pillows ******. Hotel wifi ******. Bed was comfortable. Breakfast was okay. Staff was friendly. Not noisy.

The hotel was good overall! It wasn’t the nicest, but it wasn’t like a Motel 6 either. I am actually very pleased.