Holiday Inn Resort 大熊(Holiday Inn Resort the Lodge at Big Bear Lake)

辦理入住手續很順利，雖然前台只有一位代表，所以她不得不兼顧我們和電話，但她非常友好和熱情，她給了我們一個很好的建議，就是 Oakside，房間很乾淨，我們住了 3 晚，設施根據需要提供，沒有任何問題。這是一次很棒的住宿，我們期待再次住在這裡！

El hotel está perfectamente bien ubicado pero no vale lo que cuesta. Es un hotel viejo, huele muy mal, el restaurante es pésimo. El día que fuimos a desayunar no tenían insumos como miel maple, jugo de naranja, tocino, etc… además del pésimo servicio. Aceptan perros por lo que oirás uno que otro ladrar y las alfombras en general huelen muy mal.

Been staying here annually with family for years. Each year it slows more wear and tear. This year, the groundfloor unit had stained carpet, the shear curtains were ripped, sliding glass door floor lock was missing, main door didn’t shut/lock and pocket door for bathroom had no handle- just the holes - so no privacy. Outside grounds are ****y, table and chairs all over the place and peeling paint. Same gal at front desk as last year, she listened to our issues but it seems that like so many businesses the answer is staffing/ management issues. Maintenance came and looked at our room concerns - no solutions. Mgmt. was understanding and offered to reduce the nightly rate. This is not about money, it is about standards, attention to details and security. With so much competition and Airbnb’s available I would love to see the corporate owner invest in this property. The rooms with sliding glass doors should have screens. They have a large patio area - clean up the rocks/****s, invest in big Fire ring with some comfortable chairs, cornhole games, umbrellas etc - make it a social area. They have a patio couch at the lobby entrance that is old and stained - first impressions folks!! You have an Awesome location and facilities-it is shameful that it is in disrepair and not being used to its potential 😢

The AC was not powerful enough to keep the room cool and another patron had the same issue in her suite as well. The facet water was white and cloudy and when we changed rooms it still was. The power went out for about an hour and the restaurant was closed until, “Probably next weekend”. Other than the close proximity to the shopping village I would not recommend.