Trip.com without informing me booked a room where the view was of construction. I had booked a room where the view was suppose to be of their historic buildings and the garden. I called to complain to both the hotel and trip.com. they were of no help. Even better, was the customer service for trip.com informed me the next time I book at the hotel I should call on my own and confirm my view. I don't appreciate your staff telling me how to do their job for them and taking no responsibility in the mess up.
翻譯