Things started well, the staff walking in the door were pleasant. The concierge offered a package for a free stay down the road if we sat in on a 90min timeshare thing. Decided why not, the sales pitch took over 2hrs, and one of the salespeople became pushy and rude when we decided we didn't want to opt-in. After salvaging what we could of the day we asked the concierge to set us up for the following day with the trolley tour and the ghost tour. We didn't realize at the time that a mistake was made with our tickets for the ghost tour and they were not valid. When we asked the hotel if they could refund us the response was that it wasn't their problem and that we would need to contact the company that issued the tickets in order to get a refund. My husband and I will not go back to this property. It's fine, just opt out of the sale pitch, it's not worth it and don't go through them to get tickets for anything.
翻譯