The black man on the desk that doesn’t have a name tag is very very unprofessional bad attitude and he have anger issues I walked in he kept sayin it will be few minutes for 30 minutes the system is down after 10 minutes I asked how long more and he’s like when the system is up it might take a while u can have a seat and when I asked him where’s the seats he started looking around and then he’s like there a bench out side the door doesn’t close right the window wouldn’t close the room smells very bad horrible and honestly it’s not worth nothing a night worst hotel that I been in all my life unprofessional all around
翻譯
來自住宿之回應: Dear 836atefj, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. Rest assured, we will take the necessary steps to address any issues and ensure all our guests receive the service they deserve. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
訪客
入住日期 2023年1月
商務旅客
5.0/5
傑出
發佈於 2023年2月27日
Erika and Lynn was a big help I was almost without a place to stay I mean I looked everywhere please believe me if you ran in to problem after problem well look know more you won't regret it 5 star service
翻譯
來自住宿之回應: Dear bencM4296XQ, Thank you for sharing your wonderful review of your visit to Extended Stay America. We aim to make your stay as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your lovely comments recognizing the service provided by Erika and Lynn, and we will surely share your compliments with them. Thanks again, and we hope you will stay with us again. Sincerely, Hotel Management
penrich90
入住日期 2024年2月
商務旅客
2.0/5
發佈於 2024年3月20日
Company put us up here while my guys were to do a job. There is not a visible sign where the lobby is, which would be helpful. We arrived early and was told that the room wasn't clean, but they would call when it was; they didn't. When my husband went to check in at 4 the person let it slip that it'd been ready for 3 hours, she had no response when asked why we weren't called. They charged us $5 per parking space, and almost $260 pet fee, which we thought was outrageous. Our room, which was supposed to be non-smoking but had a few burns in the carpet and the counter tops had several burn spots as well. And the linoleum was coming up in one spot. The shower head was leaking, spraying water all over the wall, we reported it twice and no one ever came to fix it. The refrigerator went out and it took them a day and a half to do anything. They said they came up to the room and no one was there, I was there the entire time, which I told them but there was a pet sign on the door so.... We were unfortunate enough to have some very disruptive neighbors that decided to fight until 2 or 3 in the morning, several nights in a roll. Along with several kids that were, it seemed just left to run the halls. Area was very busy, all or a lot of the hotels all in that one area: hence the name of the road. Bums/homeless were all over the area, definitely didn't feel save leaving our equipment there. Their breakfast consisted of instant oatmeal and coffee which they wouldn't put out until 5:30/6 am. This was not our 1st extended stay but most definitely our worse.
翻譯
來自住宿之回應: Dear penrich90, Thank you for taking the time to review our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will take appropriate steps to address them and improve our services. We also regret your disappointment with our parking and pet fees. These fees are competitively priced and listed on our website. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. It was a pleasure to have you as our guest, and we hope to have the opportunity to accommodate you again soon. Sincerely, Hotel Management
訪客
入住日期 2023年7月
其他
1.0/5
發佈於 2023年8月17日
Should have read the reviews before booking. I booked the room a week in advance only to arrive there & be told that they were overbooked. We were 3 hours away from home & everything nearby was booked. I was still somehow charged, which is ridiculous as this was not my fault. Seems like a scam hotel to me. Will be taking them to small claims.
翻譯
來自住宿之回應: Dear 665ivonneb, Thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Meanwhile, we will review your comments with our team regarding the unpleasant encounter, and rest assured; we will take steps to ensure we are more consistent in our service delivery. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
訪客
入住日期 2023年7月
其他
4.0/5
很好
發佈於 2023年8月9日
I usually don’t leave reviews but after our experience here I had to. When we arrived, we had a problem with the rooms booking, the man at the front desk wasn’t very helpful, however ERIKA the manager helped us so much, in 5 min she resolved our problem and was so friendly and patient. At the end of our trip we had a problem with our car keys getting locked inside, within 10 min Erika made some calls and she helped us resolve our issue. If it wasn’t for Erika and her great customer service we wouldn’t have had such a pleasant experience!
翻譯
訪客
入住日期 2023年6月
其他
1.0/5
發佈於 2023年7月17日
Had two confirmed reservations that were made over a month ago. At one o'clock in the afternoon on day of check-in, I received a call from the hotel advising no rooms available. Apologized but nothing able to be done. Created a major stress filled scramble to get replacement rooms. As a very popular event going on in the city this past weekend, not easy to do. Extended Stay, you can do much better!!
翻譯
來自住宿之回應: Dear kek, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best. Sincerely, Hotel Management
訪客
入住日期 2022年11月
其他
5.0/5
傑出
發佈於 2022年12月19日
Hotel is convenient located off Interstate 8. Security is on staff in the parking lot which gives it a safe feel. Susan at the front desk is amazing, polite and accommodating. Rooms are spacious, clean and the environment is quiet and welcoming. I would definitely recommend this Extended Stay location as it will be my go to spot for trips to San Diego!
翻譯
來自住宿之回應: Dear 350jevond, Thank you for the kind review. It is always a pleasure to read from our guests. Our staff works hard to deliver outstanding service along with clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice whenever you are in San Diego. Thank you for choosing Extended Stay America; we look forward to seeing you soon. Sincerely, Hotel Management
訪客
入住日期 2022年8月
其他
4.0/5
很好
發佈於 2022年9月11日
We stayed in this hotel for 1 week after leaving the hospital. It is a very convenient location, good clean accommodation and value priced compared to other hotels in San Diego. The staff is very attentive and responsive. If you want a good clean value priced room this is your best bet. Recommended.
翻譯
訪客
入住日期 2022年6月
獨自旅遊
5.0/5
傑出
發佈於 2022年7月3日
I love my stay at ESA Hotel Circle! From the moment I stepped into the hotel, I was greeted and welcomed by the assistant manager,Chris. He answered all my questions regarding the availability in the hotel. His professionalism prompted me to book a room that same day. Also. before I even stepped into the room, Chris went the extra mile and made sure everything was perfect checking out the room first. Everything is perfect. The room is comfortable and very clean and relaxing.
翻譯
來自住宿之回應: Dear artnitaw, Thank you so much for this excellent review. We are glad that everything went great during your stay and that Chris made for a memorable experience. Thank you, especially for recognizing our devoted staff, who genuinely love to deliver exceptional hospitality to every guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management