Check in was a mess, no one could give me a time or allow an early check in. Room service has to be requested, yet you don’t get an exact time - just any time before 5pm… which isn’t super convenient while on vacation. There was only one helpful front desk agent, Rachel that went above an beyond, the rest of them looked unhappy. Valet & location were great, but room service and overall customer service lacks.
翻譯