希爾頓歡朋酒店-舊金山市區會議中心(Hampton Inn San Francisco/Downtown-Convention Center)

優秀的員工，總是幫助客戶，接待處的女士是一個巨大的附加值，酒店的卓越，友好和親切，他們在入住時間之前給了我們房間，因為我們是從飛機上到達的非常疲憊的 10 個小時，我們要求您盡快入住，我們非常感謝您，房間有點小，但一切都很齊全，他們應該回收和更換舊空調-加熱器，因為它們很吵，細節24小時前台旁邊有咖啡和輸液，離市中心很近，步行3分鐘，下次去舊金山還會再來

clean good location delicious breakfast

相當不錯，但可用的設施有限。位置還可以。

Location was horrible. I always stay in Hampton inn because they are always in a safe area and they are always very clean. Our Room wasn’t very clean. Smell to food and had dust in different places. We had to ask to be moved to another room. Room was crowed and had to be next to the mechanical room and we couldn’t sleep much the first night because of the strong noise. Most of the front desk people were also very unfriendly. They didn’t seem they want to work there. Valet and breakfast people were very friendly. Overall I will stay here again.

I did not have a pleasant check-in at this Hampton Inn. The room I had reserved AND already paid for was not available!! I was very upset and irritated with the situation. Not the best customer service, either. I was offered a different room with a king-size bed when I specifically wanted a room with two beds. The surrounding area wasn't that great either. I won't be staying here again.

Primero antes que nada, al momento de realizar el check inn nos pidieron depósito por $150dlls los cuales se suponía no cobraban, una pareja amigos de nosotros también hicieron reservación para una noche y no les pidieron depósito, será por qué somo mexicanos y ellos de Estados Unidos? No quiero pensar mal pero tal parece que fue por eso, todo lo demás estuvo bien excepto los alrededores hay mucho drogadicto pero tal parece que es problema de toda la zona centro de San Francisco.

I spend the night of New Years Eve and the valet parking returned my truck crashed from all the drivers side. I didn’t noticed until I get home and they didn’t bother to say anything to us. This is horrible as they don’t take good care of your vehicle.

At least there was one free breakfast. What happened.? Well, “Scott” happened. For what it’s worth, at least I wasn’t physically harmed even though the intimidation and forcefulness of “Scott” came through in his energy, face, and attitude. For someone who is 10-year tenured in the Hotel industry, he sure made me feel like my life was not important and worth the conversation as he threatened to end or single out my stay should I had elect (ed) to argue any further about why he was specifically bullying me, yet no one else was. On top of that, there were spots of blood on the bed. Which I didn’t realize until after last night, which caused me to not even sleep last night. Also, when I went down to check with staff, not a single person was manning the desk. One employee ran into the office and shut the office door when I first went down. Secondly, there seemed to be duel access to my room, as items had shifted while I was out of the room, yet service wasn’t conducted on either of the days I was there. Why else was I disappointed? Well, the lack of empathy from the staff, or maybe just the hurriedness. People contradicted each other and when I asked for clarity, people would change their minds or answers. It was quite strange. 4 different outlets paid for my room I was told, and at one point one person said I was booked up all the way for November 10th of all days, and then it went to November 4th. It was all just a mess. Not again. See my 02/19/23 friend of a guest review.