VIA酒店(Hotel Via)

設施真的很缺乏——房間裡沒有基本的物品，包括房間裡沒有免費的水，沒有拖鞋，只有一件睡衣（儘管是為兩個人預訂的）。溫度控制不一致。燈光不是開就是關——沒辦法只關掉幾個。 服務主要是很差——從我們到達開始，工作人員就脾氣暴躁、冷漠。但 Sammie 非常棒 - 當我們在原來的房間遇到暖氣問題時，她非常樂於助人和友好。 兌換品質- 房間真的很乾淨，客房服務很棒，屋頂的景色很棒，位置距離很多地方（現代藝術博物館、聯合廣場、甲骨文體育場、大通體育場、阿爾卡特拉斯島33 號碼頭、渡輪大樓）都只有步行路程等）以及良好的食物選擇。

Great location by the ballpark, easy access to trains and metro.

糟糕的管理。上週末，一位員工幫我在 ******** 網上預訂了房間，但她預訂了錯誤的日期。她說預訂正確的日期，********會要求我們退款，我們會的。管理層無視了這項要求。已經8天了還沒回复，他們向我收費

The room was nice and modern, but I was very disappointed when we were told at check-in that the rooftop bar was closed due to a private event. My husband and I were in town for one night and planned to have our date night at their rooftop bar, and by the time we found out it was closed (at check in time of 4pm), all other reservations in the area were gone. For the price being paid to stay at their hotel, they should at least offer a section of the private rooftop bar to be available for their guests, since there are no other amenities like pool area/fire pits/lounge area.

物業和房間都非常好。我們住在 9 樓，可以看到海灣和 SFGiants 體育場的美景。獎金！。但辦理入住手續有點混亂，工作人員似乎不明白我們對他們的要求（我們只是要求與我們一起旅行的其他朋友在同一樓層，他們真的不明白我們的要求）請求。😏）並且在11:00退房時只有1 位代客泊車，這並不明智。周圍很多人都瘋了。

The room was super stuffy and there was a dead bug under the sheets. We were drinking and I had to sleep on top of the sheets and with the lights on, not sure if it was bead bugs or if it was just a spider. We ordered room service and I asked for there to be no onions in the meal and it was full of onions... 1st and last time we will be staying there.

我們大約三點到達。要求提前入住。他們說我們不能，這是可以理解的，因為入住時間是 4:00。 4:00 左右他們說我們的房間還沒準備好。我們經歷了長途飛行，我們很累，但我們一行中的兩個人想去觀看巨人隊的比賽。我們有兩張 4:00 比賽的門票。房間還沒準備好。他們為我們提供免費停車位。我們沒有車。我們的房間直到 5:30 才準備好。他們說經理會和我們談談，但這從未發生過。 床不是大床。他們已經滿了。我們測量了它們。我們家裡有大床，但那不是我們睡的大床。我們付了大床的錢。浴室的門是穀倉式的。它留下了一個間隙，以便有人可以看到浴室裡的情況。 浴室裡沒有足夠的掛鉤來放東西。我用消毒濕巾擦拭了表面。除了衣櫃裡的架子以外，抹布都很乾淨。唯一可以放行李的地方。有一張桌子可以放包包，但上面有咖啡機和其他東西。 總的來說，房間很小，客戶服務很糟糕，我們再也不會住在那裡了。

Like most others, I booked this hotel because of the rooftop bar. It was rented out for private parties the entire time I was there, and it seems this is almost always the case? I felt like it was false advertising. I wish I stayed somewhere else where I could actually enjoy the hotel amenities.

The room was bare minimum. Like staying in a Motel 6. Only one hard chair. No breakfast served in the morning. Coffee was not ready in the mornings, we were told to walk to Starbucks. Will not stay here again.