Let's start with the fact that I arrived at the hotel at 6 in the evening and stood for ten minutes in front of an empty reception desk. One of the workers came and took a photo of my driver's license on his phone (it is not clear why) it should be printed on a printer and not be circulated on the employees' phones. They brought me up to a room that looked fine and then they told me that this is my room. Suddenly, I see a chameleon so I asked him to throw it out of the room, and he didn't quite understand the propose of the request and squinted his eyes. After that I suddenly noticed that there were mosquitoes and flying insects all over the room and I saw 3 more chameleons. At this moment I informed him that I will not sleep in this room so he turned on a fan and tried to chase them away. He said that the guest who was before did not close the windows and that is why this is the case. When I entered the room everything was closed, either the cleaner who was cleaning didn't really clean or he just lied. After that they transferred me to the villa because it was the only room that was available. After talking to some woman on the phone she said something to them and they took me out of the villa with my luggage and told me that there is no room available, and that they would take the chameleons out of the room. Of course I didn't agree because you can't really trust them that they will clean the room from chameleon. I moved to another hotel for a lot of money because they didn't leave me a choice and they didn't solve my problem. After I spoke with Agoda, that was the one that help me. Agoda brought me a partial refund for the booking. Because the hotel simply did not agree to give me refund on the grounds that it was a last minute cancellation!!! even though they did nothing to help me. If all this is not enough while I was sitting in front of them and looking for another hotel they was laughing in Filipino. The guard (the oldest of them) said to me what are you from Israel? So are you Jewish? Jewish? I didn't understand how all this was relevant to the conversation and why it makes him laugh but it was very humiliating. Four people laughing at me and I’m alone and no one trying to help. The photos and videos appear on Google for all those interested. If you want a hotel that does not treat its guests and degrading them, go there. you have been warned!
翻譯
訪客
入住日期 2023年1月
其他
5.0/5
傑出
發佈於 2023年1月31日
我該從哪裡開始……好吧,當我們到達白色別墅時,我們還很早,所以我們希望能早點入住。當 Liz 的一位度假村經理走近我們時,我們被告知我們的預訂有問題。他們沒有讓我們等待,而是在我們等待預訂被整理出來時為我們提供早餐。由於漫長的等待,他們非常友好地為我們提供免費早餐和午餐,這是一種善意的姿態。早餐後,他們把我們帶到了我們的房間,房間非常乾淨而且非常寬敞,但是空調並沒有變冷,所以我們一向 Liz 提到這一點,他們就立即採取行動並再次將我們轉移到高級房間沒有問任何問題,讓我們留下來過夜。第二天他們說如果空調不工作他們會把我們轉移到另一個房間很好因為它是海濱即使不是也很好因為他們真的竭盡全力讓我們感到舒適在我們整個住宿期間,早餐最終都是免費的。他們確實擁有出色的客戶服務,他們真的竭盡全力讓您感到舒適,非常注重解決方案。食物很好,服務很棒,工作人員在任何時候都非常樂於助人和開朗。如果你去錫基霍爾旅行,我會完全推薦這個地方。如果可以的話,我會回去的。謝謝 Liz 和 WHITE VILLAS 的全體員工。
We got a room in a cute little cottage. Everything was clean and the resort had a nice ambiance. The resort offers immediate beach access and a nice pool, including sitting opportunities on both. During low tide it's possible to walk out further and find out what is hiding in the mud and shallow water. Sadly it's impossible not to notice the plastic that gets flushed to the beach. The restaurant was wonderful and the food and drinks were excellent. The staff were nice and when we had to leave early on our last day they agreed to make us breakfast before the time the restaurant usually opens. Generally a very good experience, including Siquijor itself. The island can be explored within a day, we had a tour guide (from Dumaguete) who showed us around. My favorites included the Balete tree, Cambugahay Falls and the underground cave.