德爾馬爾旅館(Hosteria del Mar)

Necesita remodelación en todas sus areas. Nuestras expectativas eran mucho más altas por el precio que pagamos. Estuvimos solo una noche para tomar un vuelo. La habitación necesita upgrade. Hay que subir escaleras para llegar a la mayoría de las habitaciones; esto no fue un problema para nosotros pero lo comento para quien le sea util. Al hacer el check in la persona demoró muchísimo, atendió el teléfono y en vez de pedir a la persona del teléfono que esperara un momento en linea, nosotros tuvimos que esperar a que se tomara el tiempo de atender la llamada. Salimos tarde en la noche y la llave del lobby no nos funcionó, tuvimos q llamar para que nos abrieran la puerta. Entendemos que la estructura es antigua pero estaría bien si la modernizara y actualizara. Los alrededores son seguros y accesibles, frente a la playa. No estuvo horrible pero no creo q regresemos. Muy costoso para las facilidades.

Siempre es un placer hospedarme en este lugar tan maravilloso con un excelente servicio de parte de todos sus empleados.

Excelente

The facilities are very poor and lonely, only one employee very rude to give directions, rooms very small and the furniture are no in the good condition for a comfortable stay or get relax on vacation so sad

The hotel is great! , The staff is super nice, kind and friendly, the room is comfortable and clean. The only thing I dont give the 5 stars is because the WiFi service is very bad and have limited service from my carrier in my room.

I wanted to stay here to see the sunset while dining. The weather turned really bad and the whole area was flooded and no electricity. Thankfully they have generator and even though the kitchen was closed they accommodated us with salad and shrimps. We were sooo great full!!! The employees there are great!

The lady at check in was great and so was the lady at the bar . The older gentlemen at front desk was not friendly at all i said ho to him twice just looked at me and didn’t say anything I asked him for soap and he said housekeeping would take it to the room I waited about an hour and I came back to ask him he had it the whole time. He could have taken it to the room himself literally like 10 ft away from the room . The night before I left I asked one of the young gentlemen there if they had laundry service and he said yes so the next morning I asked the older gentleman if I can get laundry service and he said they didn’t have it. So overall the made it uncomfortable walking by front desk and jist was not friendly hospitable or professional. I hope they dotn keep my deposit which the lady said they would give back and when I asked him he said it was just a hold so I how they don’t charge it.

Falsely presented. The pictures look like it’s on a beach but the beach is non existent. No sand visible like in pictures. Restaurant was nothing like what the pictures presented. Pictures have not been updated since Maria

Clogged shower drain flooded 1/3 of room. Staff was indifferent about situation. When I asked for a later check out, as a result of flooded room and waiting on housekeeping for 45min, I was told it was still early and I had plenty of time before regular check out time to enjoy my stay. I checked out at regular time and issue was still unresolved.