美國長住酒店高級套房 - 聖地亞哥 - 聖馬科斯

Connecting to improve it is breakfast no breakfast no breakfast 

Staff was great at check in and out. The room was clean but, the air conditioning didn’t work so room was like sauna, I didn’t ask to review or inspect and think they likely would have but it was late and I was tired. The World Series of baseball was on and the Tv didn’t work properly kept stopping and saying the program was lost but the biggest disappointment was the breakfast as only available 6 to 9:30 , no regular sugar for coffee or oatmeal, one muffin wrapped in plastic nothing fresh and no fruit at all it was less than a continental breakfast. It was not a cheap priced room and while clean and good staff I won’t return they were nice at check out when I told them about my stay even promised to give me another night free but won’t return if they did.

2 negatives come to mind: You have to ask for shampoo at the front desk, this hotel does not automatically provide it in their bathrooms; and if your room happens to be on the side of the building that is facing away from the front entrance there are very load commercial truck loading activity starting at 6am.

The staff was wonderful! The room needs a full cleaning, there was hair in and around the bathroom. The fact the once checked in I had to call the front desk to get shampoo!, so had to get back in street clothes and go back down ( a pain, I was just starting to relax) also your free Wi-Fi was was a mystery until I called the front desk again. I’m not sure why you do not provide a blow dryer anymore. The smell in the hallway because of the ever growing garbage bags outside other “guests” piled up higher and higher from check-in to check-out was disgusting. I’m definitely going to think twice about staying with you again.