Had to abandon our stay mid way, majorlynmisleading listings and terrible maintenance issues. Zero concern for cleaning or repairs. No working heating, leaks in one room everything broken. All the money seemingly has been spent on a street food area. We came here before when it opened as an OYO and it was great sadly no longer. Booked two Rooms a Double marketed as a Deluxe Seaview and a Standard Single. On the website these where shown to be modern rooms and the double actually having a double bed not twins put together. The standard single had water pouring from the roof anytime people above showered or used their taps. Mentioned this to staff and was told it wasn’t a concern as long as it wasn’t on the bed. The standard single had a 32 inch TV the deluxe had a broken 10inch. Which was weird. The single otherwise seemed to have been redone. So strange a basic room was much better than a premium one? The “deluxe room” had no working heating, broken lights, broken tiny TV, broken windows, holes in the walls, broken bathroom with broken floors, a broken hairdryer and filthy shower. The bed was meant to be a double but was made up of a soiled single and another single shoved together, carpet is threadbare, so much damage in the common areas and a smell of a full grease trap throughout. Which was off putting. The bar area as massively noisy all night on Friday until late, great it’s popular but not so much for hotel guests. It’s really confusing why not put a little bit of money in repairing I know it’s a really hard time for the industry at the moment but why market things as deluxe it is very misleading if they are lesser than your standard offering. Welcome was really friendly but beyond that not been able to really get any help only via *********** getting involved no one at the front desk otherwise. Repeatedly fobbed off by OYO support. Having had a great stay here previously but bemused. Would not be returning.
翻譯