桑達斯基Snake River Falls附近酒店

一開始真的很糟糕,就像電視上的廣告,媽媽在酒店對面揮手向孩子揮手。他們糾正了錯誤,我們最後入住了五張牀的套房。入住時間是下午三點,而不是讓你選擇。房間的服務非常棒。謝謝

Air conditioner cover falling off wall. Toilet seat not fastened. Bathroom faucet not fastened to the sink. Must smell in the room. Security door to outside not locked. Worst part? When we could get someone to answer the bell at the front dest, they had excuses and did nothing. We called Wyndham to complain and they were less than helpful, telling us we should have complained sooner. We decided to leave a day early knowing we would have to pay for the room anyway. We went to the front desk and again tried to express our complaints. We said we were leaving early because of the conditions and wanted to check out. The reply was, ”Just leave.” It is interesting that there is no way to leave a review for this hotel on the Wyndham site. Motel doesn’t care. Wyndham doesn’t care. We don’t care to stay in a Wyndham property ever again.

On the positive side--decent breakfast, nice and helpful staff and the facilities are adequately nice, although a bit dated. But this was a Disaster of a hotel stay! The worst of 4 roadtrips across the US in the past two years! -day 1, I was checked in by a friendly staff member who appeared to be on her first day...she was also dealing with police who had been called on some guests, and a rather rude man on a ladder who was doing some work on a ceiling vent with very loud tools. We could not hear each other and the poor girl was fielding a phone call at the same time, which she could not hear. -successfully checked in, room smelled like dirty laundry. I later identified the old wrinkled shower curtain as the problem. I lived with it. -Day 2 locked out of my room after breakfast...key not working... and nobody was at the desk to assist after ringing the bell for 20 min. The hotel phone rang and went unanswered several times as I waited. I finally flagged down the breakfast worker who didn't know how to log in. Eventually she had to physically go to the Tru Hotel next door (same ownership) and another 15 minutes later a nice man reset my key card. I had now missed the 8AM tour that was the reason I was even at a hotel. -I noticed an email from Hilton Honors a bit later saying my 3 day prepaid reservation had been canceled...I called Hilton Honors to find out who canceled... 45 minute phone call! HH talked to the mgmt of the hotel and discovered that it was the hotel who canceled by mistake. I was concerned they would remove my property from the room while I was out, but I was assured it was fixed and that I would keep my same room. -Later that afternoon someone tried to enter my room with a key as I showered. I had the security lever in place (thank God). They then knocked and shook the door several times. By the time I got to the door they were gone. I went to the desk, nobody there again. Day 3, locked out again. Luckily, there was a nice young man at the desk who informed me that my reservation had been canceled...again!!! He listened patiently and logged in to make sense of what had happened. He was able to find my original reservation, acknowledged the absolute ****show I had endured at this Hampton Inn, and offered to comp my stay. (I didn't ask to be comped.) At this point in time I have not been refunded anything from Hampton Inn. Hilton Honors gave me 500 HH points (nothing really) and they questioned whether this hotel should be part of the HH program at all. He told me Hampton Inns are for truckers! 😆 -So I will patiently await my refund or partial refund, although not holding my breath. I'll revise if it ever comes through.

房间很干净，工作人员很友好。早餐区很干净，食物也不错。一天他们吃了热腾腾的早餐，包括香肠派对和炒鸡蛋，下一天是香肠和奶酪煎蛋卷。他们总是有华夫饼机和准备好的燕麦片。他们的转换区域还提供大量小吃和洗浴用品。这个位置有点奇怪，而且景色也没什么好写的，而且它就在火车轨道旁边，所以我只给了他们 3 分。

我喜歡在這家非常精緻的酒店住宿。萬豪品牌是我最喜歡的,因爲方便和設施。這是一個完美的家庭或情侶酒店。我丈夫和我正在慶祝我們的20週年結婚紀念日,這是一個絕對可愛的週末。雪松點,Put-In-Bay就在附近,酒店就在水面上,日落最美,我享受了我們的一罐週年紀念之旅!謝謝Jean女士爲我們週年紀念日批准了我們的房間要求,您使我們的旅行更加特別!#IstillloveMarriotthotels