桑迪斯普林斯希爾頓欣庭套房酒店酒店

I am normally not overly picky when it comes to hotels, but I would not stay here again. Reserved two queen rooms, requested adjoining and if not, at least next to each other as I was traveling with 5 teenage boys for a camp. Arrived at the hotel at 8pm to be told they were double/over booked so one room had to be a king. They were not adjoining, nor next to each other. The sofabed in the king room smelled so bad of urine that I almost gagged when I opened it up. The bathroom is in serious need of repair, the carpet is gross and sticky. All 5 boys had to sleep in the queen room which was tight. They “compensated” me at check in for the unavailability of the rooms we booked, by giving me the king room rate of $20 less. I was told they can’t do anything about the reservation system as “they allow the central reservation system to overbook rooms.” What??? Meanwhile my husband had booked this room and as the front desk was telling me there were not two queen rooms available as we had booked, he was on the phone with a woman who told him, no there are two available. I said this to the front desk male who said, you see me standing here talking to you, there is no woman here. I called the front desk later that evening after opening the sofabed and was told I could call back and talk to a manger between 10-2 the next day. Anxiously waiting to hear what he/she has to say. Really quite unacceptable. Additionally we tried to use the laundry facilities. Small with just two washers and two dryers. Only takes quarters as expected but no change machine and front desk had zero change. Breakfast left a bit to be desired. Very small and not well prepared for the amount of people. Location was good for what we needed. Right next door to a Walgreens and next to that is an Einstein Bagels…both walkable. Area seemed nice and safe but once we got to the hotel, we didn’t leave until checkout. Beds were ok but nothing great.